CompTIA 220-1202 Exam With Confidence Using Practice Dumps

If the phone works on Wi-Fi but not off Wi-Fi, the most likely issue is that cellular data is disabled (or restricted). This aligns directly with the CompTIA A+ objective language for mobile troubleshooting, which explicitly includes “wireless/cellular data network (enable/disable).” After travel, users often enable airplane mode or disable cellular data to avoid roaming charges, and sometimes forget to re-enable it.

Quentin Docter’s mobile connectivity discussion repeatedly distinguishes Wi-Fi access from cellular connectivity and treats cellular settings as a primary area to verify when Internet access is not available away from Wi-Fi. While data caps/limits could throttle service, they usually don’t make all non-Wi-Fi browsing and email impossible immediately. VPN issues might block some access, but the simplest “most likely” resolution based on the symptom is re-enabling cellular data. Reinstalling the SIM is possible, but again not the first, most likely fix given the scenario framing. Therefore, Enable cellular data (A) is correct.

In emotionally sensitive situations, it is critical that the technicianprojects confidenceand maintains a calm, positive demeanor to reassure the customer.

FromAll-in-One Exam Guide:

“Confidence and empathy are key when working with distressed users. Demonstrating competence can help ease the customer ' s anxiety.”

The correct answer is D. Smishing, which is a form of phishing attack conducted via SMS text messages. The key indicators in this scenario are the unexpected text message and the embedded link prompting the user to reset a password. These attacks rely on urgency and fear to trick users into clicking malicious links or providing credentials.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, smishing attacks often impersonate legitimate organizations such as banks, IT departments, or service providers. The attacker claims that an account action is required, such as resetting an expired password, to prompt immediate user response.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that smishing is distinct from other phishing variants based on delivery method. Vishing uses voice calls, spear phishing targets specific individuals via email, and whaling targets high-level executives. Since this attack is delivered via text message, it is classified as smishing.

The Mike Meyers / Mark Soper Lab Manual reinforces that modern attackers increasingly use SMS because users often trust text messages more than emails. This makes smishing a highly effective and common attack vector.

Because the attack uses SMS with a malicious link, smishing is the correct answer.