Free and Premium CompTIA 220-1202 Dumps Questions Answers

Comprehensive and Detailed Explanation From Exact Extract:

Single sign-on (SSO)allows users to authenticate once and gain access to multiple systems without re-entering credentials, which significantly enhances user convenience while maintaining security.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Single sign-on streamlines authentication by allowing users to log in once and access all authorized resources, reducing credential fatigue and improving security.”

Comprehensive and Detailed Explanation From Exact Extract:

If a system becomes unresponsive while opening a specific spreadsheet, the issue is likely tied to the file’s size or the complexity of its content (e.g., embedded formulas, macros, or graphics). High memory utilization caused by the file can lead to temporary freezing or application "Not Responding" messages. Checking the spreadsheet's file size and monitoring system memory in Task Manager will help isolate performance bottlenecks.

A. Anti-malware logs are important for security troubleshooting but less likely relevant to spreadsheet-related performance issues.

B. Workstation repair is for system-wide problems and not necessary for a single-file issue.

C. Bandwidth relates to network usage and wouldn’t impact opening a local file.

Comprehensive and Detailed Explanation From Exact Extract:

Most public Wi-Fi networks requireinteraction with a captive portal(e.g., terms of use or login). Dismissing it prevents the user from gaining internet access. Reconnecting and completing the portal page is essential.

FromAll-in-One Exam Guide:

“Many public hotspots require user acknowledgment or login via a captive portal. Skipping this step results in no internet access.”

Comprehensive and Detailed Explanation From Exact Extract:

One of the most common causes for performance degradation on smartphones isstorage or memory overloaddue to excessive apps.Uninstalling unused appsis a basic but effective first diagnostic step.

FromTravis Everett – All-in-One Exam Guide:

“Start troubleshooting sluggish smartphones by clearing unused apps and files before performing advanced diagnostics or resets.”

Comprehensive and Detailed Explanation From Exact Extract:

VPN clients often create virtual network adapters. If the software wasn't uninstalled properly or crashed during install, leftover (often hidden) virtual adapters can prevent reinstallation. The proper solution is to delete hidden network adapters using Device Manager (with “Show hidden devices” enabled).

A. OS updates won’t fix a leftover driver or adapter issue.

B. Mapping an adapter to the software is not a standard or viable solution.

C. Firmware updates apply to physical adapters, not virtual VPN adapters.

AVPN (Virtual Private Network)creates a secure tunnel between the clerk’s home device and the town server, ensuring private and authenticated access.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“VPNs are essential for remote access to internal resources, providing secure connections over public networks.”

Comprehensive and Detailed Explanation From Exact Extract:

Keychainis the built-in macOS utility that manages and stores credentials, including passwords and certificates.

According toQuentin Docter – CompTIA A+ Complete Study Guide:

“Keychain Access in macOS is used for managing and storing passwords securely, similar to credential managers in Windows.”

Comprehensive and Detailed Explanation From Exact Extract:

To work remotely without physically transporting a workstation, the user needs:

C. RDP (Remote Desktop Protocol): Allows graphical remote access to a Windows PC at the office.

D. VPN (Virtual Private Network): Establishes a secure tunnel to access the corporate network remotely, making the internal PC reachable.

A. SPICE is used in virtual machine environments and is not typically used for end-user remote desktop access.

B. SSH is a text-based remote access tool used mostly for Linux systems.

E. RMM (Remote Monitoring and Management) is used by IT administrators for support — not end-user remote access.

F. WinRM is used for Windows remote management via PowerShell, not for full desktop access.

Comprehensive and Detailed Explanation From Exact Extract:

Operating systems periodically reach a status known as "end of life" (EOL), at which point the developer (e.g., Microsoft, Apple) ceases to provide security updates, patches, or technical support. When this happens, the OS becomes vulnerable and non-compliant with security best practices, which is why organizations typically receive advance notifications from vendors or support teams.

A. Manufacturer support expiration only applies to hardware, not OS patching.

C. Security software may be upgraded or removed, but that does not affect patching the OS itself.

D. The release of a new version doesn’t automatically stop updates for the current version.

Comprehensive and Detailed Explanation From Exact Extract:

Carbon fiber filamentcan producefine particles or fumesduring printing, which may be harmful when inhaled. Wearing anair filter maskis essential to protect the respiratory system.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“When working with advanced materials like carbon fiber, always use appropriate personal protective equipment such as air filter masks to prevent inhalation of dangerous particles.”

Comprehensive and Detailed Explanation From Exact Extract:

Anincident reportsummarizes what happened during an outage, the timeline, the actions taken, and the resolution, which is exactly what management typically requests post-incident.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Incident reports document the events of an IT issue or outage, including detection, response, and resolution. They are crucial for post-incident review and management accountability.”

Comprehensive and Detailed Explanation From Exact Extract:

This scenario describes a rogue access point — a malicious or unauthorized wireless access point that uses the same SSID as the legitimate network. Users may connect to it unknowingly, which can result in limited network access, data interception, or redirection of traffic. The inability to reach internal file servers supports this being an unauthorized AP with no connection to internal resources.

A. A DNS issue would impact name resolution, not connectivity to file servers directly.

B. VLAN issues generally affect segmentation, not mimic SSID problems.

C. An incorrect IP address could cause connectivity issues, but not in the presence of a malicious AP broadcasting the same SSID.

Comprehensive and Detailed Explanation From Exact Extract:

Cryptominersexploit system resources to mine cryptocurrency, often without user consent, leading to high CPU and GPU usage.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Cryptomining malware can cause significant performance degradation by monopolizing system resources like CPU and GPU to mine digital currency.”

Comprehensive and Detailed Explanation From Exact Extract:

Content filtering allows administrators to block or allow access to websites based on categories (e.g., social media, adult content, streaming). On a SOHO (Small Office/Home Office) router, this is often built-in or available via DNS-level filtering, and is the most appropriate method for enforcing browsing policies without needing to touch each individual device.

A. Secure management access protects router admin interfaces but doesn’t control user browsing.

B. Group Policy Editor is a Windows tool, not used on routers.

D. A firewall can block specific IPs or ports, but it doesn't categorize web content.

Comprehensive and Detailed Explanation From Exact Extract:

Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.

A. SLAs define response/resolution times but not documentation practices.

B. Call categories organize types of issues but don't guide technician actions.

D. Knowledge base articles provide solutions to known problems but don't ensure proper ticket documentation.

Comprehensive and Detailed Explanation From Exact Extract:

Smishing (SMS phishing) is a type of social engineering attack where attackers send fraudulent text messages to trick users into revealing sensitive information or downloading malware. These messages often impersonate banks, delivery services, or official institutions to lure the victim into clicking malicious links.

A. Impersonation is an in-person or voice-based tactic.

B. Vishing refers to voice phishing over phone calls.

C. Spear phishing is a targeted email-based phishing method.

Comprehensive and Detailed Explanation From Exact Extract:

Standard Operating Procedures (SOPs)guide technicians through consistent and complete processes, including documentation.

FromTravis Everett – All-in-One Exam Guide:

“SOPs ensure that all required steps—such as data collection and issue description—are followed in every support interaction.”

First Chat Response:When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:

>Select reply:"I am happy to assist you today."

Second Chat Response:When the user states that they need to set up basic security settings:

>Select reply:"Is this the first router in your office?"

Third Chat Response:After learning it's a replacement router and the user is logged into the router's web page:

>Select reply:"The first thing you need to do is change the default password."

Fourth Chat Response:For the response about password settings:

>Select reply:"Create a new password with an uppercase, a lowercase, and a special character."

Fifth Chat Response:When the router prompts to reboot:

>Select reply:"Yes, reboot please."

Study Guide Reference: The CompTIA A+ Core 2 guide highlights the importance of changing default credentials and using strong password policies, particularly in SOHO environments where routers are often targeted.

Comprehensive and Detailed Explanation From Exact Extract:

BitLocker is Microsoft’s full disk encryption technology built into Windows Pro and Enterprise editions. It encrypts the entire drive, protecting data if the device is lost or stolen. BitLocker can use TPM (Trusted Platform Module) and can be configured with PINs or USB keys for added security.

A. Active Directory is for centralized user and policy management in domains.

B. NTFS is the file system format and doesn't provide encryption by itself.

C. EFS (Encrypting File System) encrypts individual files or folders, not the entire drive.

Inbox mail 1 -Account Locked- Phishing - Report email to Information Security

Inbox mail 2 -Share your feedback - Legitimate - Perform no additional actions

Inbox mail 3 –Employee orientation - Legitimate - Perform no additional actions

Inbox mail 4 –Security Update – Spam - Report email to Information Security

Inbox mail 5 –Interview - Legitimate - Perform no additional actions

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Comprehensive and Detailed Explanation From Exact Extract:

If the system fails to boot after removing the USB installation media, it often means the BIOS is not pointing to the correct boot device. This typically involves an issue with the BIOS settings—such as UEFI being disabled when the OS was installed in UEFI mode.

FromAll-in-One Exam Guideby Travis Everett:

“One of the most common post-installation issues is failing to configure the boot mode correctly in BIOS. If an OS is installed in UEFI mode, the UEFI boot must be enabled, otherwise the system won’t detect the bootloader.”

Comprehensive and Detailed Explanation From Exact Extract:

When an OS is no longer receiving updates, it is generally because it has reachedend of life (EOL), meaning the vendor has ceased support.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“End-of-life refers to the point when an OS vendor no longer issues updates or support. Systems at EOL pose security risks and must be upgraded or isolated.”

Comprehensive and Detailed Explanation From Exact Extract:

Once a malware incident has been confirmed, the immediate next step is to contain the threat. Quarantining infected systems prevents the malware from spreading to other devices and isolates the malicious code for further analysis or remediation.

B. Educating end users is important but occurs later in the incident response process.

C. Disabling System Restore is part of cleanup, not containment.

D. Updating and scanning should occur after the system is quarantined to prevent further infection or spread.

Comprehensive and Detailed Explanation From Exact Extract:

Authenticator apps (e.g., Microsoft Authenticator, Google Authenticator, Duo) often support push notifications. When the user logs in, the app sends a push to their mobile device, prompting the user to approve or deny the authentication request — a common and user-friendly form of multi-factor authentication (MFA).

A. Phone call verification is a separate method involving voice-based confirmation.

C. Hardware tokens generate one-time codes but do not send push notifications.

D. SMS sends a text message with a code — again, no push mechanism.

Comprehensive and Detailed Explanation From Exact Extract:

FAT32cannot support files larger than 4GB.NTFSsupports large file sizes and is compatible across Windows systems, making it the correct choice for transferring a 4.57GB file.

FromAll-in-One Exam Guide:

“NTFS is the preferred file system for large file transfers within Windows. FAT32 has a 4GB file size limit, which makes it unsuitable for modern use cases involving large files.”

Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers

Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

A screenshot of a computer AI-generated content may be incorrect.

A screenshot of a computer AI-generated content may be incorrect.

Comprehensive and Detailed Explanation From Exact Extract:

When an OS reaches its end of life (EOL), it no longer receives updates or support, including critical security patches.

From the Quentin Docter Study Guide:

“End-of-life means the manufacturer no longer supports the OS with updates or security patches, which exposes systems to vulnerabilities unless upgraded”.

All-in-One Exam Guide adds:

“End-of-life notifications serve as a final warning that continued use of the OS will be insecure and unsupported. It’s crucial for administrators to plan migration”.

Comprehensive and Detailed Explanation From Exact Extract:

Videoconferencingplatforms allow real-time face-to-face communication and are ideal for collaborative training sessions involving remote employees.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Videoconferencing tools such as Zoom or Microsoft Teams are specifically designed for real-time communication and training, making them ideal for executive or large-group meetings.”

Comprehensive and Detailed Explanation From Exact Extract:

In secure or isolated network segments, DHCP may be disabled to reduce the risk of unauthorized device connections or to maintain strict IP assignment control. In such cases, the help desk technician must manually configure IP settings (including IP address, subnet mask, gateway, and DNS servers). This ensures the workstation communicates properly within that segment.

A. DNS server restriction is unrelated to manual IP configuration.

B. Allow lists refer to traffic access, but manual IP assignment is due to lack of DHCP, not allow lists.

D. NAC servers control access but don't replace the need for IP addressing.

Comprehensive and Detailed Explanation From Exact Extract:

An MSDS (Material Safety Data Sheet), now commonly referred to as SDS (Safety Data Sheet), is a document that provides detailed information on the properties of a particular substance. It includes safety guidelines and emergency procedures related to handling, exposure, fire hazards, and first aid—not installation or configuration instructions.

For a battery backup (UPS device), the MSDS would include emergency procedures such as what to do in case of a chemical spill, exposure to battery acid, or fire hazard due to overheating or chemical leakage. This ensures the safety of personnel and complies with hazardous materials handling regulations.

Azero-day vulnerabilitydemands an emergency change to quickly secure the system, even if downtime is needed.

FromMike Meyers' Lab Manual:

“Emergency changes bypass standard scheduling to quickly address critical vulnerabilities that pose immediate risks.” .

Comprehensive and Detailed Explanation From Exact Extract:

Once the system is cleaned, the next priority is toeducate the useron safe practices to prevent recurrence.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Post-malware remediation should include user education to prevent reinfection and identify how the malware was introduced.”

Comprehensive and Detailed Explanation From Exact Extract:

Many modern commercial software applications (including photo editors like Adobe Photoshop) offer tiered features based on user subscriptions or license levels. If certain features are locked and prompt for a login, the issue is likely due to a missing or unassigned software license. Assigning the correct license through a centralized license management system (such as Adobe Admin Console or Microsoft 365 portal) will enable those features.

B. VPN connection does not affect local software licensing.

C. Repairing the application does not resolve license entitlement.

D. Reinstalling the software won’t help unless the license is assigned.

Comprehensive and Detailed Explanation From Exact Extract:

Background applications can significantly drain a smartphone’s battery, even when the device is idle. A technician should first review which apps are running in the background and consuming power through the battery usage section of the OS. Disabling or restricting power-hungry apps often resolves poor battery life.

A. Storage usage doesn’t significantly affect battery life.

B. End of software support is unrelated to battery performance unless it's causing inefficient processes, which would still be secondary.

C. Charger wattage affects charging speed, not battery life after charging.

Comprehensive and Detailed Explanation From Exact Extract:

Older tablets may not support newer app versions due toincompatible or unsupported operating systems. App developers often drop support for outdated OS versions.

FromTravis Everett – CompTIA A+ All-in-One Exam Guide:

“When an app won't install on an older device, check the OS version. Most apps require a minimum OS level for compatibility and security.”

Comprehensive and Detailed Explanation From Exact Extract:

The issue described—“domain cannot be found” despite the ability to ping the server and access the internet—indicates aDNS resolution problem, not a network connectivity issue. The workstation is currently usingpublic DNS servers (8.8.8.8 and 1.1.1.1)whichcannot resolve internal domain names, such as the ones used in Active Directory environments. To resolve this, the technician needs tochange the DNS settings to point to the internal DNS server, which in most domain setups is thedomain controller itself (likely 192.168.1.10 in this case).

Here’s the breakdown of the incorrect options:

B. Assign a static IP address: The IP is already assigned and functioning; the device can ping and reach the network and internet.

C. Configure a subnet mask: The subnet mask is appropriate for the network range (Class C /24).

D. Update the default gateway: The gateway is valid and allows internet access; this is not the issue.

CompTIA A+ 220-1102 Core 2 Objective Reference:

Objective 1.8 – Given a scenario, use features and tools of the operating system.

Under this objective, candidates must know how to troubleshoot OS-based network configurations, includingproper DNS settings in domain environments.

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Comprehensive and Detailed Explanation From Exact Extract:

Remote wipe is the best option to prevent unauthorized access to data when a mobile device is lost or stolen—especially if the user is unaware of the loss. It allows administrators or mobile device management (MDM) systems to remotely erase all data on the device, rendering it unusable for unauthorized users.

A. Encryption protects the data, but if the device remains powered and logged in, it may still be accessible.

C. Geofencing can restrict features based on location but does not erase data.

D. Facial recognition helps secure access but can be bypassed in some cases or fail in practical situations.

Comprehensive and Detailed Explanation From Exact Extract:

In the context of artificial intelligence, "hallucinations" refer to instances where an AI system generates information that is plausible-sounding but factually incorrect or entirely fabricated. This is a known limitation of large language models, including generative AI tools.

A. Data privacy refers to the protection of personal or sensitive data, not content accuracy.

C. Appropriate use relates to ethical and policy-based concerns, not factual correctness.

D. Plagiarism involves presenting someone else's work as your own — this situation is about accuracy, not ownership.

Comprehensive and Detailed Explanation From Exact Extract:

These symptoms strongly indicatemalware infectionor a malicious app running in the background. The first action should be torun a malware scanto identify and remove malicious components.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“If a mobile device is overheating and the battery drains rapidly after installing an app, this could point to malware. Begin by scanning the device with a mobile anti-malware application.”

Comprehensive and Detailed Explanation From Exact Extract:

This is likely arogue antivirusor scareware tactic. The user shouldnot click "OK"and instead check Windows Security (or third-party antivirus) status and ensure real-time protection is enabled.

FromMark Soper – Mike Meyers' Lab Manual:

“Users should verify security center settings if receiving suspicious pop-ups. Clicking unknown software updates can install malware. It’s safer to validate protection through legitimate system tools.”

Comprehensive and Detailed Explanation From Exact Extract:

When a spreadsheet becomes very large, opening and processing it requires more memory (RAM). If the system doesn't have sufficient memory, it may fail to load the file properly. Upgrading or increasing the available RAM can resolve performance and loading issues with very large files.

A. Restore points roll back system settings, not individual file content.

C. Defragmentation optimizes disk performance but won’t help with memory issues.

D. Network speed has no effect if the file is stored and opened locally.

Comprehensive and Detailed Explanation From Exact Extract:

3G networks generally do not provide the bandwidth required for seamless HD video streaming. With only two signal bars and a 3G connection, the mobile device likely cannot maintain the necessary data throughput, resulting in timeouts or buffering failures. This is a classic symptom of insufficient network speed or signal strength.

A. Lack of Wi-Fi may contribute, but the root cause is the low mobile bandwidth, not the Wi-Fi state.

B. A website subscription lapse would return an account error, not a timeout.

D. Full device storage can affect downloads but not streaming from the internet.

Comprehensive and Detailed Explanation From Exact Extract:

TheServicestool in Windows allows a technician to view service dependencies and status. If the print spooler can't start due to a dependency, Services is the correct tool to inspect and manage them.

FromAll-in-One Exam Guide:

“The Services console allows technicians to view, start, and configure system services, including setting recovery actions and viewing dependencies.”

Comprehensive and Detailed Explanation From Exact Extract:

Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn’t been updated to support the latest OS version.

B. Registering with MDM might be required for access but wouldn’t address app crashes due to incompatibility.

C. A third-party client might help, but it’s not the best first step if the default app is expected to work.

D. Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.

Comprehensive and Detailed Explanation From Exact Extract:

Highmemory usage (97%)suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance.

FromMike Meyers' Lab Manual:

“When memory usage is near capacity, close all non-essential programs. This can dramatically improve response time without needing hardware upgrades.”

Comprehensive and Detailed Explanation From Exact Extract:

BitLocker To Go is a Microsoft encryption feature specifically designed for removable drives such as USB flash drives and external hard drives. It allows users to protect the data on these devices by requiring a password to decrypt the contents, thereby preventing unauthorized access in the event the device is lost or stolen.

A is correct because BitLocker To Go is directly tied to password-protecting removable media.

B and C are unrelated to BitLocker To Go; Secure Boot and VPN encryption are entirely different security layers.

D applies to BitLocker (not BitLocker To Go) and full disk encryption on internal drives using TPM.

Comprehensive and Detailed Explanation From Exact Extract:

Thepowercfg commandis a built-in utility for controlling power settings including hibernation. It can be used in scripts and does not require domain access.

FromQUENTIN DOCTER - COMPTIA A+ COMPLETE study GUIDE:

“The powercfg command provides granular control of power settings, useful for scripting and configuring systems without Group Policy access.”