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Avaya 7765X Dumps

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Total 66 questions
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Avaya Workforce Optimization Select Implementation and Support Exam Questions and Answers

Question 1

For IP Office/ACCS, which components have to be configured in system management to record calls?

Options:

A.

TAPIAdapter/AvayaAdapter/Recorder

B.

AESAdapter/AvayaAdapter/Recorder

C.

TAPIAdapter/AACCNetAdapter/Recorder

D.

AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Question 2

Which three are in the pre-install checklist? (Choose three.)

Options:

A.

Valid SMTP (Mail) server Address

B.

Compatible server OS

C.

Server Port assignments

D.

Avaya WebLM

E.

Set Java environment variable

Question 3

For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?

Options:

A.

4 servers (2 for recorder, 1 for DB, 1 Web)

B.

3 servers (1 each for DB, Web & Recorder)

C.

2 servers (1 for Web & DB; 1 for Recorder)

D.

1 Server (Web, DB and Recorder on the same server)

Question 4

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

Options:

A.

by utilizing the API calls provided by a third party

B.

by using Desktop Monitor > Learning Console

C.

by manually entering into MS Excel and import back into application

D.

by managing the Tags feature in the application

Question 5

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.

When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

Options:

A.

Mountain Time

B.

Pacific Time

C.

System Time

D.

Eastern Time

Question 6

In which three scenarios is Interaction download allowed? (Choose three.)

Options:

A.

When the Agent who took the Interaction has resigned

B.

When the Interaction is tagged not to be downloaded

C.

When the Interaction is tagged with Flag for QA

D.

When the Interaction is archived

Question 7

Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

Options:

A.

Modify privileges for each employee.

B.

Create a role with a new set of privileges, and associate the employees.

C.

Modify the privileges at Role level.

D.

Modify privileges for the selected employees in bulk.

Question 8

How can a user access data of employees belonging to a different reporting hierarchies?

Options:

A.

Create and give access to a custom group.

B.

Create a custom group.

C.

Give access to the supervisor group.

D.

Modify the role hierarchy so that all the employees report to the user.

Question 9

When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?

Options:

A.

all the agents that the logged in user has access to

B.

all the agents in the logged in users department

C.

all the agents in the logged in users hierarchy

D.

all the agents reporting to the logged in user

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Total 66 questions
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