7765X VCE Exam Download

Avaya Workforce Optimization Select Implementation and Support Exam Questions and Answers

Question 5

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.

When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

Options:

Mountain Time

Pacific Time

System Time

Eastern Time

Question 6

In which three scenarios is Interaction download allowed? (Choose three.)

Options:

When the Agent who took the Interaction has resigned

When the Interaction is tagged not to be downloaded

When the Interaction is tagged with Flag for QA

When the Interaction is archived

Question 7

Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

Options:

Modify privileges for each employee.

Create a role with a new set of privileges, and associate the employees.

Modify the privileges at Role level.

Modify privileges for the selected employees in bulk.

Question 8

How can a user access data of employees belonging to a different reporting hierarchies?

Options:

Create and give access to a custom group.

Create a custom group.

Give access to the supervisor group.

Modify the role hierarchy so that all the employees report to the user.

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Avaya Workforce Optimization Select Implementation and Support Exam Questions and Answers

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