WGU Information-Technology-Management Exam With Confidence Using Practice Dumps

Significance of Training in Ethical IT Use:

Employees are the frontline in implementing and adhering to an organization's ethical IT practices.

Training ensures they understand company culture, ethical boundaries, and the importance of responsible IT behavior.

Benefits of Training:

Reduces risks related to unethical or accidental misuse of IT resources.

Promotes a culture of accountability and compliance.

Enhances employee awareness of legal and organizational policies.

Incorrect Options Analysis:

A. Software updates are unrelated to ethical understanding.

B. Reducing sensitivity to communication accuracy contradicts ethical IT use.

D. Training may reduce risks but is primarily focused on building cultural and ethical awareness.

References and Documents of Information Technology Management:

ITIL Service Management Policy Framework (Axelos Publications).

ISO/IEC 27001 and 27002 (Information Security Management).

Understanding DevOps:

DevOps is an approach to software development and IT infrastructure that emphasizes collaboration between development and operations teams.

The key goal is to automate processes, streamline workflows, and deploy high-quality code faster.

Key Features of DevOps:

Continuous integration and continuous delivery (CI/CD) to automate code testing and deployment.

Emphasis on collaboration and automation to minimize manual interventions and reduce errors.

Why Other Options Are Incorrect:

Option A (Theory of reciprocity): Not relevant to IT development or infrastructure.

Option C (Business architecture): Focuses on organizational structure and strategy, not code automation.

Option D (Bimodal IT): Balances traditional IT with agile IT but does not focus explicitly on automation or quality code delivery.

References:

"DevOps Principles and Practices" – DevOps Institute

"Automating Development with DevOps" – AWS Documentation

Definition of ERP Systems:

ERP systems facilitate data sharing and process integration across multiple departments within an organization, such as HR and purchasing.

These systems improve coordination and decision-making by maintaining a single source of truth.

Example of ERP Usage:

If the HR department needs to coordinate with the purchasing team for new employee resources, ERP ensures both have access to relevant information like budgets and procurement requirements.

Incorrect Options Analysis:

A. Executive Support (ES): Caters to strategic decision-making, not operational collaboration.

B. Geographic Information System (GIS): Deals with spatial and geographical data, not departmental coordination.

D. Customer Relationship Management (CRM): Manages customer interactions, not internal department processes.

References and Documents of Information Technology Management:

"ERP for Organizational Efficiency" (Forrester Research).

ITIL 4 Foundation: Enterprise Systems Overview (Axelos).