Information-Technology-Management Exam Dumps : WGU Information Technology Management QGC1

Definition of ERP Systems:

ERP systems facilitate data sharing and process integration across multiple departments within an organization, such as HR and purchasing.

These systems improve coordination and decision-making by maintaining a single source of truth.

Example of ERP Usage:

If the HR department needs to coordinate with the purchasing team for new employee resources, ERP ensures both have access to relevant information like budgets and procurement requirements.

Incorrect Options Analysis:

A. Executive Support (ES): Caters to strategic decision-making, not operational collaboration.

B. Geographic Information System (GIS): Deals with spatial and geographical data, not departmental coordination.

D. Customer Relationship Management (CRM): Manages customer interactions, not internal department processes.

References and Documents of Information Technology Management:

"ERP for Organizational Efficiency" (Forrester Research).

ITIL 4 Foundation: Enterprise Systems Overview (Axelos).

Understanding DevOps:

DevOps is an approach to software development and IT infrastructure that emphasizes collaboration between development and operations teams.

The key goal is to automate processes, streamline workflows, and deploy high-quality code faster.

Key Features of DevOps:

Continuous integration and continuous delivery (CI/CD) to automate code testing and deployment.

Emphasis on collaboration and automation to minimize manual interventions and reduce errors.

Why Other Options Are Incorrect:

Option A (Theory of reciprocity): Not relevant to IT development or infrastructure.

Option C (Business architecture): Focuses on organizational structure and strategy, not code automation.

Option D (Bimodal IT): Balances traditional IT with agile IT but does not focus explicitly on automation or quality code delivery.

References:

"DevOps Principles and Practices" – DevOps Institute

"Automating Development with DevOps" – AWS Documentation

Definition of the Accountability vs. Ownership Paradox:

This paradox arises when a CIO is held accountable for the results of technology initiatives but lacks authority over critical business processes or decisions that impact those results.

It reflects a misalignment between responsibility and control.

Impact on Organizations:

Leads to inefficiencies and miscommunications between IT and other business units.

Creates barriers to achieving organizational goals due to lack of cohesive decision-making authority.

Incorrect Options Analysis:

A: This describes strategic planning, not the paradox.

B: Relates to organizational change, but does not capture the accountability dilemma.

D: Refers to concerns about competitive disruption, unrelated to the paradox.

References and Documents of Information Technology Management:

"CIO Accountability Frameworks" (Forrester Research).

ITIL Governance Practices: Bridging Accountability Gaps (Axelos).