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Exin ITIL-F Exam With Confidence Using Practice Dumps

Exam Code:
ITIL-F
Exam Name:
ITIL Foundation
Certification:
Exin-ITIL
Vendor:
Exin
Questions:
324
Last Updated:
Apr 30, 2025
Exam Status:
Stable
Exin ITIL-F

ITIL-F: Exin-ITIL Exam 2025 Study Guide Pdf and Test Engine

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ITIL Foundation Questions and Answers

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Question 1

Which process is responsible for low risk, frequently occurring, low cost changes?

Options:

A.

Demand management

B.

Incident management

C.

Release and deployment management

D.

Request fulfilment

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Question 2

Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes

Options:

A.

All of the above

B.

1, 2 and 3 only

C.

2 and 4 only

D.

3 and 4 only

Question 3

Which one of the following is the BEST definition of the term ‘service management’?

Options:

A.

A set of specialized organizational capabilities for providing value to customers in the form of services

B.

A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

C.

The management of functions within an organization to perform certain activities

D.

Units of organizations with roles to perform certain activities

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