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ITIL-F Exam Dumps : ITIL® Foundation

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ITIL® Foundation Questions and Answers

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Question 1

Which one of the following is NOT an aim of the change management process?

Options:

A.

To ensure the impact of changes are understood

B.

To ensure that changes are recorded and evaluated

C.

To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

D.

To deliver and manage IT services at agreed levels to business users

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Question 2

Which process includes business, service and component sub-processes?

Options:

A.

Capacity management

B.

Incident management

C.

Service level management

D.

Financial management

Question 3

What is the BEST definition of a definitive media library?

Options:

A.

It is a secure library in which the latest versions of authorized software items are stored and protected

B.

It is a structured document with definitive information regarding all live IT services, including those available for deployment

C.

It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

D.

It is a set of tools and databases that is used to manage knowledge, information and data

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