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ITIL-F Exam Dumps : ITIL® Foundation

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ITIL® Foundation Questions and Answers

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Question 1

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

Options:

A.

Service level management

B.

Financial management

C.

Demand management

D.

Risk management

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Question 2

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Options:

A.

Implementing service and process improvements

B.

Reviewing measurements and metrics

C.

Creating a baseline

D.

Defining measurable targets

Question 3

Which process includes business, service and component sub-processes?

Options:

A.

Capacity management

B.

Incident management

C.

Service level management

D.

Financial management

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