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ITIL-F Exam Dumps : ITIL® Foundation

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ITIL® Foundation Questions and Answers

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Question 1

Which one of the following is the BEST definition of the term 'service management'?

Options:

A.

A set of specialized organizational capabilities for providing value to customers in the form of services

B.

A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

C.

The management of functions within an organization to perform certain activities

D.

Units of organizations with roles to perform certain activities

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Question 2

What is the BEST description of a change proposal?

Options:

A.

Any request for change (RFC. submitted to change management

B.

An authorised change submitted to release and deployment

C.

An RFC that must be implemented as soon as possible

D.

A justification for a change with significant cost or risk

Question 3

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

Options:

A.

1, 2 and 3 only

B.

1, 3 and 4 only

C.

2, 3 and 4 only

D.

All of the above

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