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ITIL-F Exam Dumps : ITIL® Foundation

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ITIL® Foundation Questions and Answers

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Question 1

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

Options:

A.

Service level management

B.

Financial management

C.

Demand management

D.

Risk management

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Question 2

Which function or process would provide staff to monitor events in an operations bridge?

Options:

A.

Technical management

B.

IT operations management

C.

Request fulfilment

D.

Applications management

Question 3

What is the BEST definition of a definitive media library?

Options:

A.

It is a secure library in which the latest versions of authorized software items are stored and protected

B.

It is a structured document with definitive information regarding all live IT services, including those available for deployment

C.

It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

D.

It is a set of tools and databases that is used to manage knowledge, information and data

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