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ITIL-F Exam Dumps : ITIL Foundation

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ITIL Foundation Questions and Answers

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Question 1

Which process is responsible for low risk, frequently occurring, low cost changes?

Options:

A.

Demand management

B.

Incident management

C.

Release and deployment management

D.

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Question 2

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Options:

A.

Return on investment (ROI), value on investment (VOI), quality

B.

Strategic, tactical and operational

C.

Critical success factors (CSFs), key performance indicators (KPIs), activities

D.

Technology, process and service

Question 3

Which process includes business, service and component sub-processes?

Options:

A.

Capacity management

B.

Incident management

C.

Service level management

D.

Financial management

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