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ITIL-F Exam Dumps : ITIL® Foundation

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ITIL® Foundation Questions and Answers

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Question 1

Which describes a proactive trigger for problem management?

Options:

A.

Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

B.

Analysis of an incident by a technical support group which reveals that an underlying problem exists,

or is likely to exist

C.

Suspicion or detection of a cause of one or more incidents by the service desk

D.

Trending of historical incident records to identify one or more underlying causes

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Question 2

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

Question 3

Which statement about the emergency change advisory board (ECAB) is CORRECT?

Options:

A.

The ECAB considers every high priority request for change

B.

Amongst the duties of the ECAB is the review of completed emergency changes

C.

The ECAB will be used for emergency changes where there may not be time to call a full CAB

D.

The ECAB will be chaired by the IT director

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