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ITIL-F Exam Dumps : ITIL Foundation

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ITIL Foundation Questions and Answers

Question 1

What is the BEST description of a change proposal?

Options:

A.

Any request for change (RFC. submitted to change management

B.

An authorised change submitted to release and deployment

C.

An RFC that must be implemented as soon as possible

D.

A justification for a change with significant cost or risk

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Question 2

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

Options:

A.

A service option

B.

A service transition package (STP)

C.

A service design package (SDP)

D.

A service charter

Question 3

Which one of the following is an objective of release and deployment management?

Options:

A.

To standardize methods and procedures used for efficient and prompt handling of all changes

B.

To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

C.

To ensure that the overall business risk of change is optimized

D.

To define and agree release and deployment plans with customers and stakeholders