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ITIL-F Exam Dumps : ITIL® Foundation

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ITIL® Foundation Questions and Answers

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Question 1

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

Options:

A.

Service level management

B.

Financial management

C.

Demand management

D.

Risk management

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Question 2

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

Options:

A.

1, 2 and 3 only

B.

1, 3 and 4 only

C.

2, 3 and 4 only

D.

All of the above

Question 3

Which one of the following do technology metrics measure?

Options:

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

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