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ITIL-F Exam Dumps : ITIL® Foundation

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ITIL® Foundation Questions and Answers

Question 1

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

Options:

A.

A service option

B.

A service transition package (STP)

C.

A service design package (SDP)

D.

A service charter

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Question 2

Which process would you MOST expect to be involved in the management of underpinning contracts?

Options:

A.

Change management

B.

Service catalogue management

C.

Supplier management

D.

Release and deployment management

Question 3

Which process includes business, service and component sub-processes?

Options:

A.

Capacity management

B.

Incident management

C.

Service level management

D.

Financial management