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ITIL-F Exam Dumps : ITIL Foundation

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ITIL Foundation Questions and Answers

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Question 1

What is the BEST definition of a definitive media library?

Options:

A.

It is a secure library in which the latest versions of authorized software items are stored and protected

B.

It is a structured document with definitive information regarding all live IT services, including those available for deployment

C.

It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

D.

It is a set of tools and databases that is used to manage knowledge, information and data

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Question 2

Which process analyses services that are no longer viable and when they should be retired?

Options:

A.

Change management

B.

Service portfolio management

C.

Service level management

D.

Business relationship management

Question 3

Which describes a proactive trigger for problem management?

Options:

A.

Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

B.

Analysis of an incident by a technical support group which reveals that an underlying problem exists,

or is likely to exist

C.

Suspicion or detection of a cause of one or more incidents by the service desk

D.

Trending of historical incident records to identify one or more underlying causes

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