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SAP C_C4H520_02 Dumps

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Total 80 questions
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SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

Question 1

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

Options:

A.

Object type

B.

Permissions

C.

Variables

D.

Actions

E.

Conditions

Question 2

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

Options:

A.

You can approve consumed reserved materials in the Time and Material journal.

B.

You can plan and reserve materials in both the Web and mobile applications.

C.

The system will update the inventory count of reserved materials in a standalone scenario.

D.

A planner can create service calls with reserved materials from an integrated ERP system.

Question 3

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

Options:

A.

User groups

B.

Password policy

C.

Screen configurations

D.

Business rules

Question 4

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

Options:

A.

Data transfer object (DTO)

B.

Object type

C.

Sample chart

D.

Query

Question 5

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

Options:

A.

Can only be defined for mobile screens

B.

Can be used for field validation expressions

C.

Able to display custom translations

D.

Can define color coding

E.

Used to display, hide, sort, and group fields

Question 6

Which of the following is supported in business rules?

Options:

A.

Linked list

B.

Stack

C.

Array

D.

Heap

Question 7

Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.

Options:

A.

Self-service

B.

In-house repair

C.

Service fulfillment

D.

Contact center

Question 8

What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

Options:

A.

Action

B.

Conditions

C.

Execution count

D.

Event

E.

Variables

Question 9

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

A.

Customer self-service

B.

Service level agreement

C.

Automated scheduling

D.

Ticket routing rules

Question 10

Which functionality is possible when the Smartform template is set to Translation status?

Options:

A.

The template can be edited.

B.

The template can be assigned to an activity.

C.

The template can be exported in XML format.

D.

The template can be assigned to an equipment.

Question 11

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

Options:

A.

Activity

B.

Assignment

C.

Time slots

D.

Service call

Question 12

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

Options:

A.

Set the service call to Technically Completed.

B.

Set the service call to Finished.

C.

Release the assignment.

D.

Perform the activity checkout.

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Total 80 questions
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