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SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

Question 9

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

Customer self-service

Service level agreement

Automated scheduling

Ticket routing rules

Question 10

Which functionality is possible when the Smartform template is set to Translation status?

Options:

The template can be edited.

The template can be assigned to an activity.

The template can be exported in XML format.

The template can be assigned to an equipment.

Question 11

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

Options:

Activity

Assignment

Time slots

Service call

Question 12

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

Options:

Set the service call to Technically Completed.

Set the service call to Finished.

Release the assignment.

Perform the activity checkout.

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SAP Certified Application Associate - SAP Field Service Management 2005 Questions and Answers

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