Salesforce Public-Sector-Solutions Exam With Confidence Using Practice Dumps

Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users. References: &type=5&language=en_US

For the city of Sandbox, which is already using Salesforce Public Sector Solutions and wants to quickly gain insights,Salesforce Reports and Dashboardsis the recommended tool. Here’s why:

Ease of Use:

Salesforce Reports and Dashboards are user-friendly and can be quickly set up by administrators and users without needing extensive customization or additional tools.

They provide immediate insights by allowing users to create reports and dashboards from existing data within Salesforce.

Real-time Data:

Reports and Dashboards offer real-time data visualization and analytics, which is crucial for making informed decisions quickly.

They can be configured to track various metrics such as case resolution times, constituent satisfaction, and service delivery efficiency.

Customization:

Users can customize reports and dashboards to meet specific needs, including filtering data, grouping, and creating various chart types.

This flexibility allows the city to tailor insights according to their unique requirements and quickly adapt to new information needs.

Integration:

These tools are natively integrated within Salesforce, ensuring seamless access to data without the need for additional integrations or software.

Steps to create Reports and Dashboards:

Create Reports:

Go toReports>New Reportand select the relevant report type.

Customize the report by adding filters, groupings, and fields as needed.

Create Dashboards:

Go toDashboards>New Dashboardand add components based on the reports created.

Arrange and configure the dashboard components to provide a comprehensive view of the data.

Using Salesforce Reports and Dashboards allows the city of Sandbox to leverage existing Salesforce capabilities for quick and effective data analysis.

References:

Salesforce Help: Reports and Dashboards

Salesforce Public Sector Solutions Documentation

Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three prerequisite items that should be configured so that PSS components can be used to respond to an emergency. The ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. Enabling Person Accounts is a feature that can be used to store information about individual people who are not associated with a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases from web forms submitted by external users, such as emergency service requests.Reference: &type=5&language=en_US