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Workspace Administrator Google-Workspace-Administrator Syllabus Exam Questions Answers

Page: 3 / 11
Total 160 questions
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Google Cloud Certified - Professional Google Workspace Administrator Questions and Answers

Question 9

A user is reporting that after they sign in to Gmail, their labels are not loading and buttons are not responsive. What action should you take to troubleshoot this issue with the user?

Options:

A.

Collect full message headers for examination.

B.

Check whether the issue occurs when the user authenticates on a different device or a new incognito window.

C.

Check whether a ping test to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.

D.

Check whether traceroute to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.

Question 10

The executive team for your company has an extended retention policy of two years in place so that they have access to email for a longer period of time. Your COO has found this useful in the past but when they went to find an email from last year to prove details of a contract in dispute, they were unable to find it. itis no longer in the Trash. They have requested that you recover it.

What should you do?

Options:

A.

Using Vault, perform a search for the email and export the content to a standard format to provide for investigation.

B.

Using the Message ID, contact Google Google Workspace support to recover the email, then import with Google Workspace Migration for Microsoft Outlook.

C.

Using the Vault Audit log, perform a search for the email, export the results. then import with Google Workspace Migration for Microsoft Outlook.

Question 11

An end user informs you that they are having issues receiving mail from a specific sender that is external to your organization. You believe the issue may be caused by the external entity’s SPF record being incorrectly configured. Which troubleshooting step allows you to examine the full message headers for the offending message to determine why the messages are not being delivered?

Options:

A.

Use the Postmaster Tools API to pull the message headers.

B.

Use the Email Log Search to directly review the message headers.

C.

Use the Security Investigation Tool to review the message headers.

D.

Perform an SPF record check on the domain to determine whether their SPF record is valid.

Question 12

An administrator accidentally deleted several Workspace user accounts from the Google Admin Console two weeks ago. How can you recover the deleted user accounts?

Options:

A.

Open a Google support ticket, and request a recovery of all recently deleted users.

B.

Sign in to the Admin console as Help Desk Admin, open user management, filter for "recently deleted." and recover.

C.

Sign in to the Admin console as Super Admin, open user management, filter for "recently deleted." and recover.

D.

Create a matter, go to legal hold, and create a legal hold for the user accounts.

Page: 3 / 11
Total 160 questions
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