Vce 820-605 Questions Latest

Cisco Customer Success Manager (CSM) Questions and Answers

Question 5

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

Engage with the account team to understand the expansion opportunities.

Perform a deep analysis of all the sales orders to the past 24 months.

Document customer's current technical escalations.

Speak the internal contacts to understand the customer's priorities and sentiment.

Question 6

Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

descriptive

diagnostic

prescriptive

predictive

Question 7

Which adoption barrier results from failing to identify key stakeholders?

missing value of product roadmap

fragmented purchase

lack of resources

additional training requirements

Question 8

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

completion of customer training

confirmation of customer business outcomes

review of product roadmap

scheduling of Quarterly Success Review

agreement of key stakeholders