820-605 VCE Exam Download

Cisco Customer Success Manager (CSM) Questions and Answers

Question 13

Which definition of a use case is true?

comparison of the marketing description of what a product does to the customer’s experience

list of actions or event steps that a customer uses

list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

list of instructions that customer uses for their software

Question 14

Which Customer Success activity is critical from the supplier perspective?

identifying opportunities for sales expansion

driving full adoption of the company's technology across all supported solutions

ensuring the customer has a success plan and is achieving each milestone in a timely manner

listening carefully to the customer's feedback and taking actions so the company's solutions can be improved

Question 15

What is a type of expansion opportunity?

additional user groups

positive customer sentiment

strong stakeholder communication

using latest release versions

Question 16

What is a lagging indicator of the customer achieving the value proposition?

product deployment

contract renewal

decrease in the number of problem reports

movement to evaluate stage