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820-605 VCE Exam Download

Page: 4 / 13
Total 169 questions

Cisco Customer Success Manager Questions and Answers

Question 13

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Options:

A.

Contact the services team and request that they reach out to the customer and address the solution

B.

Make the renewals manager aware that the one solution is not fully implemented

C.

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

D.

No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

Question 14

Which statement describes the difference between customer success and customer sales?

Options:

A.

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

B.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.

C.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer’s portfolio.

D.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Question 15

What is covered in an enterprise agreement?

Options:

A.

embedded software

B.

adjustable pricing

C.

bundled discounts

D.

subscription license models

Question 16

How are operating expenses (OpEx) different from capital expenses (CapEx)?

Options:

A.

OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

B.

OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

C.

OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

D.

OpEx has depreciation, while there is no deprecation with CapEx.

Page: 4 / 13
Total 169 questions