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Digital Transformation Specialist 820-605 Exam Dumps

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Total 124 questions
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Cisco Customer Success Manager (CSM) Questions and Answers

Question 9

Which two results of a successful customer onboarding stage are the most important? (Choose two.)

Options:

A.

organization chart discussed

B.

account relationships identified

C.

desired business outcomes discussed

D.

stakeholders identified

E.

network diagrams discussed

Question 10

What is a technical adoption barrier?

Options:

A.

lack of integration with other products

B.

underutilization of licenses

C.

untrained customer user group

D.

customer not measuring product value

Question 11

What is the customer success objective of a Quarterly Success Review?

Options:

A.

Introduce new products and services.

B.

Evaluate renewal contract.

C.

Align work effort to outcomes.

D.

Create a success plan.

Question 12

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

Options:

A.

Renewals Manager

B.

Account Manager

C.

Product Sales Specialist

D.

Customer Success Manager

Page: 3 / 5
Total 124 questions
Get 820-605 Full Access Download 820-605 PDF