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Digital Transformation Specialist 820-605 Cisco Study Notes

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Total 124 questions

Cisco Customer Success Manager (CSM) Questions and Answers

Question 17

Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)

Options:

A.

Deployment

B.

Adoption

C.

Awareness

D.

Evaluation

E.

Experience

Question 18

Refer to the exhibit. What does this health score indicate?

Options:

A.

The customer is unlikely to renew this license.

B.

The customer is unlikely to advocate for this product.

C.

The customer needs to consume more of this product.

D.

The customer needs to purchase more licenses.

Page: 5 / 5
Total 124 questions