Cisco Customer Success Manager Questions and Answers
Question 49
What is the financial implication of churn?
Options:
A.
loss of revenue
B.
increased production
C.
reduced product utilization
D.
contract expansion
Answer:
A
Explanation:
A financial implication of churn is A, the loss of revenue. When customers discontinue their subscriptions or stop doing business with a company, it directly impacts the company’s revenue streams, making churn a critical financial concern
Which action should betaken when new company leadership is forcing a competitor’s solution?
Options:
A.
Recheck the value realized by the current solution.
B.
Demonstrate how the current solution is a lower-cost solution than competitors.
C.
Hold an executive briefing to evaluate risks of the proposed solution.
D.
Tell the new leadership about the long-standing relationship between two companies.
Answer:
C
Explanation:
When new company leadership is considering a competitor’s solution, it is important to hold an executive briefing to evaluate the risks associated with the proposed solution. This action allows for a strategic discussion on the implications of switching solutions and ensures that the leadership is fully informed about the potential impact on the company’s operations and goals. References: Cisco Customer Success Manager documentation1.
