Pearson C_C4H510_04 New Attempt

SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

Question 13

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

Options:

Service category

Ticket due date

Status

Service level of incoming tickets

Question 14

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Options:

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

You can activate the Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done online or in offline mode.

Time sheets can be submitted for approval.

Question 15

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:

Activate Scoping Item Determination for Territory Owner in Transaction

Usage of Delegates

Assign Restriction Rules

Configure Work Distribution Rules for Employees

Question 16

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

Options:

Save the file in XML

Download the migration template.

Schedule an MORO Job.

Map the data fields with the offered data fields in the migration template.

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SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

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