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C_C4H510_04 Exam Dumps : SAP Certified Application Associate - SAP Service Cloud 2011

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SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

Question 1

Which data element is used to calculate the warranty start?

Options:

A.

Number of months

B.

Warranty duration

C.

Service category

D.

Warranty reference date

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Question 2

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

A.

Countries, business processes, integrations

B.

Countries, data workbench, form templates

C.

Countries, workflow rules, integrations

D.

Countries, business processes, business users

Question 3

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

A.

Installed bases

B.

Service contracts

C.

Contacts

D.

Registered products