Salesforce Related Exams
OmniStudio-Consultant Exam
The Salesforce OmniStudio-Consultant and Salesforce Media Cloud Consultant exams are both specialized certifications within the Salesforce ecosystem, but they focus on different areas of expertise and serve distinct roles within the Salesforce platform. Here's a breakdown of the key differences between the two exams:
A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?
A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a
single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date,
resolution, approval reason for closure, and assigned to fields. These
cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?