The SLA Management Playbooks collection in FortiSOAR includes system-level playbooks designed to auto-populate date fields when the status of incident or alert records changes to Resolved or Closed. This functionality ensures that relevant date fields, such as resolution date or closure date, are accurately filled based on SLA criteria. By using SLA Management Playbooks, FortiSOAR automatically maintains date-related data integrity, which is essential for tracking and reporting purposes​.

When importing modules into FortiSOAR using the configuration wizard and selecting "Merge with Existing" as the bulk action, the behavior for field handling is as follows: any fields that already exist in the system are overwritten with the imported values. New fields from the imported module are added to the system, while fields that are not part of the imported module remain unaffected and are retained in the system. This option ensures that existing data structures are updated with new information without losing existing, but non-imported, fields​.