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GCX-GCD Exam Dumps : Genesys Cloud CX: Developer Certification

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Genesys Cloud CX: Developer Certification Questions and Answers

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Question 1

Which of the following statements is NOT true regarding Management Units?

Options:

A.

Agents that handle the same set of interactions should belong to the same management unit.

B.

Management Units partition agents and interactions into logical groups.

C.

A maximum of 100 agents can be added lo a single Management Unit.

D.

They help you create, manage, and view schedules for a group.

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Question 2

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Options:

A.

Dialog boxes

B.

Scripts

C.

Toast pop-ups

D.

IVR prompts

Question 3

Which of the following statements are true? (Choose two.)

Options:

A.

Genesys Cloud CX allows recording downloads using Platform Recording APIs.

B.

Genesys Cloud CX maintains the recordings and the metadata indefinitely.

C.

Genesys Cloud CX allows cloud storage using integration.

D.

Genesys Cloud CX does not allow integrations for cloud storage.

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