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GCX-GCD Exam Dumps : Genesys Cloud CX: Developer Certification

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Genesys Cloud CX: Developer Certification Questions and Answers

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Question 1

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

Options:

A.

Public Interface Services

B.

Core Services

C.

Communication Services

D.

Application Services

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Question 2

By default, Line Recording is disabled.

Options:

A.

True

B.

False

Question 3

What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

Options:

A.

Conversation Detail Record query

B.

Conversation Aggregates query

C.

Flow Aggregates query

D.

Queue Observations query

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