GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

Reference: [Reference: https://help.mypurecloud.com/articles/plan-workforce-management/, Workforce Management is a feature that helps ensure that enough agents are in the right place at the right time. Workforce Management allows administrators to forecast staffing needs based on historical data and trends, create schedules that optimize agent availability andpreferences, monitor agent adherence and performance in real time, and adjust schedules as needed.References: https://help.mypurecloud.com/articles/about-workforce-management/https://help.mypurecloud.com/articles/workforce-management-overview/]

Reference: [Reference: https://help.mypurecloud.com/articles/make-a-conference-call/, There are two methods to create a conference call in Genesys Cloud CX:, With multiple active calls, click and drag an unselected call onto the previously selected call details., Have all attendees call you. When all calls are active, click the Start Conference button., These methods allow you to create a conference call with up to six participants (including yourself). You can also use other features during a conference call, such as mute, hold, transfer, etc. References: https://help.mypurecloud.com/articles/create-a-conference-call/ https://help.mypurecloud.com/articles/conference-call-controls/, ]