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GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Question 1

How do you represent your organization when you contact the Genesys Cloud CX support team?

Options:

A.

Organization ID

B.

Company Name

C.

Agent Name

D.

ID

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Question 2

If you have not created any additional templates, you will have several default template options when creating a new script.

These default templates are: (Choose four.)

Options:

A.

Blank Script

B.

Default Callback Script

C.

Default Inbound Script

D.

Default Outbound Script

E.

Collection Script Template

F.

Sales Script Template

Question 3

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Options:

A.

Full Access

B.

Partial

C.

Read-Only

D.

Write-Only

E.

Contributor

F.

Collaborator