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GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Question 1

How do you represent your organization when you contact the Genesys Cloud CX support team?

Options:

A.

Organization ID

B.

Company Name

C.

Agent Name

D.

ID

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Question 2

A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

Options:

A.

True

B.

False

Question 3

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.

What binds the phone's settings in Genesys Cloud CX to a physical phone?

Options:

A.

Phone model

B.

Base settings

C.

Phone name

D.

Hardware ID (MAC address)