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GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

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Question 1

A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

Options:

A.

True

B.

False

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Question 2

Profiles can contain various types of information about people in the organization.

Why it is essential to have employees complete their profile information?

Options:

A.

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

B.

The education information can be verified against the human resources database.

C.

The profile information can be used to keep Linkedin details updated.

D.

When employees have free time, they can review biographies of their peers.

Question 3

Which of the following statements is NOT true regarding Management Units?

Options:

A.

Agents that handle the same set of interactions should belong to the same management unit.

B.

Management Units partition agents and interactions into logical groups.

C.

A maximum of 100 agents can be added to a single Management Unit.

D.

They help you create, manage, and view schedules for a group.

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