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GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Question 1

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Options:

A.

Full Access

B.

Partial

C.

Read-Only

D.

Write-Only

E.

Contributor

F.

Collaborator

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Question 2

You suspect that one of your agents is not productive.

Which report would you run to view the agent's time on breaks and login/logout details?

Options:

A.

Interaction Details Report

B.

User Status Detail Report

C.

Agent Metrics Report

D.

Queue Metrics Daily Report

Question 3

Which of the following statements is NOT true regarding Management Units?

Options:

A.

Agents that handle the same set of interactions should belong to the same management unit.

B.

Management Units partition agents and interactions into logical groups.

C.

A maximum of 100 agents can be added to a single Management Unit.

D.

They help you create, manage, and view schedules for a group.