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GCP-GCX Exam Dumps : Genesys Cloud CX Certified Professional - Consolidated Exam

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Genesys Cloud CX Certified Professional - Consolidated Exam Questions and Answers

Question 1

Which of the following statements is NOT true regarding Management Units?

Options:

A.

Agents that handle the same set of interactions should belong to the same management unit.

B.

Management Units partition agents and interactions into logical groups.

C.

A maximum of 100 agents can be added to a single Management Unit.

D.

They help you create, manage, and view schedules for a group.

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Question 2

You can use Regular Expressions to create Number Plans

Options:

A.

True

B.

False

Question 3

What type of trunk would you configure to connect to AudioCodes phones?

Options:

A.

WebRTC phone trunk

B.

Phone trunk

C.

External trunk

D.

Network interface trunk