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FSL-201 Exam Dumps : Salesforce - Implementing Field Service Lightning

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Salesforce - Implementing Field Service Lightning Questions and Answers

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Question 1

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account. What should a Consultant recommend to track these work requests?

Options:

A.

Cases Only

B.

Cases, Work Orders, and Tasks

C.

Work Orders and Cases

D.

Work Orders only

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Question 2

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

Options:

A.

Work Types, Resource Availabilities, and Operating Hours

B.

Service Territories, Resource Capacity, and Business Hours

C.

Service Territories, Operating Hours, and Resource Absences

D.

Skills, Operating Hours, Time Slots, and Holidays.

Question 3

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

Options:

A.

Build a report to view Products Consumed on Work Order Line Items.

B.

Build a report using the Service Appointment Inventory module.

C.

Build a report to view Products Consumed on Work Orders.

D.

Build a report using the Work Order inventory module.

E.

Build a report to view Inventory Transactions.

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