Salesforce FSL-201 Practice Exam Dumps 2025

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Salesforce - Implementing Field Service Lightning Questions and Answers

Question 1

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Options:

Add the Work Order Quick Action on the Case.

Use Work Types to achieve pre-defined templates.

Add the Work Order Quick Action on the Account.

Use Record Types to achieve pre-defined templates.

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Question 2

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

Options:

Work Order Line Items require a Case for the field technician to perform the work.

All Work Order Line items inherit the required Skills for the associated Asset.

Work Order Line Items require a Service Appointment for a field technician to perform the work.

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

Question 3

Universal Containers wants to process mobile payments. How can this requirement be met?

Options:

Attach a picture of the credit card

Add a custom filed to store the credit card number

Create a custom payments object

Install an AppExchange package.

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FSL-201 Exam Dumps : Salesforce - Implementing Field Service Lightning

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Salesforce - Implementing Field Service Lightning Questions and Answers

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