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FSL-201 Exam Dumps : Salesforce - Implementing Field Service Lightning

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Salesforce - Implementing Field Service Lightning Questions and Answers

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Question 1

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

Options:

A.

Reduced Work Orders per Shift.

B.

Reduced Overtime per Work Order.

C.

Reduced Travel Time per Work Order.

D.

Reduced Absences per Employee.

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Question 2

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account. What should a Consultant recommend to track these work requests?

Options:

A.

Cases Only

B.

Cases, Work Orders, and Tasks

C.

Work Orders and Cases

D.

Work Orders only

Question 3

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

Options:

A.

Add all other Resources as Excluded Resources.

B.

Add the Resource as a Required Resource.

C.

Add the Resource as a Preferred Resource.

D.

Add the Account as one of the Resource Skills.

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