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Salesforce FSL-201 Exam With Confidence Using Practice Dumps

Exam Code:
FSL-201
Exam Name:
Salesforce - Implementing Field Service Lightning
Certification:
Field Service Lightning program
Vendor:
Salesforce
Questions:
105
Last Updated:
Mar 24, 2025
Exam Status:
Stable
Salesforce FSL-201

FSL-201: Field Service Lightning program Exam 2025 Study Guide Pdf and Test Engine

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Salesforce - Implementing Field Service Lightning Questions and Answers

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Question 1

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Options:

A.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

B.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

C.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

D.

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order.

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Question 2

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account. What should a Consultant recommend to track these work requests?

Options:

A.

Cases Only

B.

Cases, Work Orders, and Tasks

C.

Work Orders and Cases

D.

Work Orders only

Question 3

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

Options:

A.

Work Order Line Items require a Case for the field technician to perform the work.

B.

All Work Order Line items inherit the required Skills for the associated Asset.

C.

Work Order Line Items require a Service Appointment for a field technician to perform the work.

D.

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

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