Highly modular, component based suite of services

Tightly coupled, services architectural style

Tightly integrated, open architectural style

Highly modular, monolithic architectural style

Engineered systems designed to deliver discreet components in a predictable manner with a single personality

Single-personality infrastructure for customers that lack the expertise in house to deploy and manage Converged Systems

Factory fabricated systems that offer a complete cloud with multiple personas on top of common hardware

Multi-persona factory fabricated systems with integrated cloud deployment models that are able to scale storage and compute independently

Need for a clear description of services, capabilities, key performance indicators, support responsibilities and warranties

Need to understand what template is included with the service, the catalog entry for the service, and the associated dependencies and policies

Need to understand the availability, throughput, frequency, and response time capabilities for the underlying infrastructure components

Need for a clear description of terms and conditions for using the services of the IT cloud before actually using the services