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Customer Service Questions and Answers

Get Free CSFX Questions and Answers
Question 1

When communicating with a customer by writing a letter you should:

Options:

A.

Never sign the letter yourself.

B.

Sign the letter yourself.

C.

Make the letter long and interesting.

D.

None of the above.

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Question 2

For organisations to improve their customer service they need to:

Options:

A.

Gather information when they first meet a customer.

B.

Gather information when a customer may not return.

C.

Gather information from regular customers.

D.

All of the above.

Question 3

For organisations to improve their customer service they need to:

Options:

A.

Gather information when they first meet a customer.

B.

Gather information when a customer may not return.

C.

Gather information from regular customers.

D.

All of the above.

Get Free CSFX Questions and Answers