CAD Exam Dumps : Certified Application Developer - ServiceNow

 The correct combination of statements is a, b, and d. These are possible reasons to build custom applications on ServiceNow:

To replace outdated, inadequate, custom business applications and processes. Building custom applications on ServiceNow can help digitize and automate manual or legacy processes that are not covered by existing ServiceNow solutions. This can improve efficiency, data quality, user experience, and innovation.

To extend service delivery and management to all enterprise departments. Building custom applications on ServiceNow can help provide consistent and scalable services across different functions and teams in the organization. This can enhance collaboration, visibility, productivity, and customer satisfaction.

To extend the value of ServiceNow. Building custom applications on ServiceNow can help leverage the capabilities and benefits of the Now Platform®, such as low-code development tools, workflow automation engine, AI-powered insights, security operations, etc. This can increase agility, resilience, performance, and value.

The statement c is not a valid reason to build custom applications on ServiceNow:

To allow users full access to all ServiceNow tables, records, and fields. Building custom applications on ServiceNow does not imply granting users full access to all data and objects in ServiceNow. Access control rules still apply to custom applications and their components to ensure security and compliance. Reference: Build Custom Apps in ServiceNow – eBook

Definition of a Spoke:A "spoke" is a scoped application or component of an application that contains Flow Designer actions and integrations. Spokes provide reusable functionality and are typically used to extend the capabilities of Flow Designer.

Why It’s Called a Spoke:

Spokes are part of the ServiceNow Flow Designer framework.

They contain predefined actions that are reusable across multiple flows. For example, an "Email Spoke" might include actions for sending emails or managing email configurations.

Why Other Options Are Incorrect:

Option B (Flow): This refers to an individual flow, not the application containing reusable actions.

Option C (Bundle): There is no such term as "Bundle" specific to Flow Designer in ServiceNow.

Option D (Action): While flows contain actions, the scoped application that houses these actions is referred to as a spoke.

ServiceNow Developer Documentation on Flow Designer Spokes​.

Update Sets group configuration changes for deployment across environments (e.g., from dev to test). They don’t track data or metrics.

From Development Handbook 4.0.4, p. 213:

“Update Sets are used to track and bundle changes, allowing developers to promote and test configuration updates between instances.”