A typical service level agreement (SLA) document for a cloud service will cover which of the following characteristics? Select the correct answer.

An IT resource with increased __________________ is available for longer periods of time. Cloud providers generally offer resilient IT resources for which they are able to guarantee high levels of _________________.Select the correct answer.

Over the past two years a cloud service consumers have made 123,456 attempts to invoke a cloud service. Of those attempts, 122,987 resulted in the successful execution of the cloud service. Based on these statistics, the reliability rating of the cloud service is __________________ (rounded to one decimal).Select the correct answer.