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AP-209 Exam Dumps : Advanced Field Service Accredited Professional

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Advanced Field Service Accredited Professional Questions and Answers

Question 1

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce.

Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization.

Which two configurations need to be created to support the requirement?

Options:

A.

Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

B.

Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources. Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B

C.

Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources

D.

Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use 'Schedule Over Lower Priority' to allow for overbooking resources

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Question 2

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.

Which two steps should an admin take to ensure their requirements are met?

Options:

A.

Add the 'Active Resources' Work Rule to the Scheduling Policies

B.

Delete the Service Resource

C.

Deactivate the Service Resource

D.

Add the 'Excluded Resources' Work Rule to the Scheduling Policies

Question 3

Which two statements are true regarding offline available inventory?

Options:

A.

Only the most recently created Inventory items created are primed

B.

For multi-location inventory, the app primes multiple locations and related items, but there are limits to be aware of

C.

Multi-location inventory is not supported in the mobile app

D.

Inventory items can be viewed offline but cannot be consumed offline

E.

The user's inventory is primed