AP-209 Exam Dumps : Advanced Field Service Accredited Professional

When dealing with a Bring Your Own Device (BYOD) strategy (common with contractors), device compatibility is the biggest technical hurdle.

Option B is correct.Salesforce explicitly publishes a list ofsupported devices and operating systems(iOS and Android versions)6. Since the company does not own the phones, they cannot guarantee every contractor has a compatible device. The consultant must warn the client to check these specs against their contractors' hardware.

Option Ais a policy decision, not a technical constraint. Youcantrack contractor location if they agree to it.

Option Cis false; Contractor licenses (Community Plus)doinclude access to the Field Service Mobile App.

To send push notifications to the Field Service mobile app based on specific criteria, you need both the configuration and the automation.

Option B is correct:You must first enable and configureCustom Notificationsfor the Field Service Connected App. This ensures the mobile device is capable of receiving and displaying the specific notification type.

Option D is correct:You need an automation trigger (Record-Triggered Flow) to detect the specific business condition: The Service Appointment Status changes to 'Dispatched'ANDthe Priority (or Work Type) is 'Emergency'. The flow then executes the "Send Custom Notification" action targeting the Assigned Resource user.

Option A and C refer to "Jeopardy," which is a different feature used to warndispatchersabout impending SLA violations, not to notify technicians of new work.

This scenario distinguishes between "External" contractors (buckets of work) and "Internal/Named" contractors (managed schedule).

Option C (Contractor A):Since they manage workoutsideSalesforce and work specific hours (9-10 am), they should be modeled asCapacity-Based Resources. This feature allows you to define a "bucket" of capacity (4 hours/day) without optimizing individual travel or start times. You simply dump work into their bucket until it is full.

Option A (Contractor B):Since they manage the scheduleinsideSalesforce (likely named users), they act like standard employees. To limit them to 4 hours of work within a 9-5 shift, you use aWork Rule (Count Rule). You configure the rule to limit "Duration" to 240 minutes (4 hours) per day and use aRelevance Groupto ensure this ruleonlyapplies to Contractor B (not internal employees or Contractor A).