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ADM-261 Exam Dumps : Service Cloud Administration (SU24)

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Service Cloud Administration (SU24) Questions and Answers

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Question 1

A Global company requires public documents to betranslated into multiple languages.

Which implementation should the consultant recommend?

Options:

A.

Lightning Knowledge

B.

Classic Knowledge

C.

Salesforce Content

D.

Salesforce Files

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Question 2

Universal containers would like to implement a solution to hold service reps accountable to customer service level Agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

Options:

A.

Set up Milestones.

B.

Enable Work Orders.

C.

Create an Entitlement Process.

D.

Configure Service Contracts.

Question 3

Which capabilities of the console can the company use to help improve its contact center performance? (Choose 2)

Options:

A.

Allows Chatter Messenger to be used between agents

B.

Displays records and their related items as tabs on one screen

C.

Is available for users in the partner portal

D.

Indicates when records and lists are changed by others

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