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ADM-261 Exam Dumps : Service Cloud Administration (SU24)

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Salesforce ADM-261 Exam Dumps FAQs

Q. # 1: What is the Salesforce ADM-261 Exam?

The Salesforce ADM-261 exam, officially known as Service Cloud Administration, validates skills in configuring, managing, and optimizing Salesforce Service Cloud features such as case management, knowledge base, and service processes.

Q. # 2: Who is the target audience for ADM-261?

The ADM-261 exam is designed for Salesforce administrators, consultants, and support professionals who manage Service Cloud implementations and customer support operations.

Q. # 3: How many questions are in the ADM-261 Exam?

The exam typically contains 60 multiple-choice questions.

Q. # 4: What is the passing score for ADM-261?

Candidates must achieve a 65% passing score to earn certification.

Q. # 5: What topics are included in the ADM-261 Exam?

Key domains include:

  • Case Management (30%)

  • Knowledge Management (25%)

  • Service Console & Productivity (20%)

  • Interaction Channels (15%)

  • Service Cloud Implementation Strategy (10%)

Q. # 6: What is the cost of the ADM-261 Exam?

The registration fee is $200 USD per attempt.

Q. # 7: What is the difference between Salesforce ADM-261 and Analytics-Con-301?

ADM-261 is the Service Cloud Administration Exam focusing on case management, knowledge base, and customer support processes. Analytics-Con-301 is the Salesforce Certified Tableau CRM & Einstein Analytics Consultant Exam, which focuses on building dashboards, datasets, and analytics solutions.

Q. # 8: How can CertsTopics help with Salesforce ADM-261 preparation?

CertsTopics provides high-quality ADM-261 PDF exam dumps, testing engine materials, practice tests, and real-style questions and answers for Salesforce ADM-261. These materials help candidates understand complex topics and prepare efficiently.

Q. # 9: Does CertsTopics offer a success guarantee?

Yes, CertsTopics provides a success guarantee with updated ADM-261 exam materials, ensuring candidates are fully prepared to pass ADM-261 on the first attempt.

Service Cloud Administration (SU24) Questions and Answers

Question 1

The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers

Options:

A.

Number of cases closed by self-service users.

B.

Average call handle time by team.

C.

Number of Knowledge articles created each month.

D.

Number of cases created using Communities by month.

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Question 2

The cost of service for Universal Containers' contact centers has steadily increased. What solution should a consultant recommend to help reduce the cost of service in the contact centers? Choose 2 answers.

Options:

A.

Enable Chatter for agent collaboration.

B.

Create auto response templates for emails.

C.

Enable Knowledge in a Service Cloud portal.

D.

Enable Ideas in a ServiceCloud portal.

Question 3

How should a consultant providesuggested article functionality to lightning service console users?

Options:

A.

Add the suggested article widget to the case page layout.

B.

Add the knowledge component to the service console.

C.

Create email templates with knowledge articles attached.

D.

Add theknowledge tab to the console app.