ADM-261 Exam Dumps : Service Cloud Administration (SP25)

Enable the case survey object for the customer portal

Utilize an AppExchange package to handle customer surveys

Create a validation rule for case survey email templates

Modify the user interface settings for the case survey sidebar

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

Set up analytical snapshots to capture key case information and create historical trending reports.

Set up a Salesforce Customer Community that will allow customers to create cases online.

Remove formula fields from filter criteria.

Remove unnecessary columns from thereports.

Remove date boundaries from filter criteria.

Remove dashboards based on long-running reports.