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ADM-261 Exam Dumps : Service Cloud Administration (SU24)

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Salesforce ADM-261 Exam Dumps FAQs

Q. # 1: What is the Salesforce ADM-261 Exam?

The Salesforce ADM-261 exam, officially known as Service Cloud Administration, validates skills in configuring, managing, and optimizing Salesforce Service Cloud features such as case management, knowledge base, and service processes.

Q. # 2: Who is the target audience for ADM-261?

The ADM-261 exam is designed for Salesforce administrators, consultants, and support professionals who manage Service Cloud implementations and customer support operations.

Q. # 3: How many questions are in the ADM-261 Exam?

The exam typically contains 60 multiple-choice questions.

Q. # 4: What is the passing score for ADM-261?

Candidates must achieve a 65% passing score to earn certification.

Q. # 5: What topics are included in the ADM-261 Exam?

Key domains include:

  • Case Management (30%)

  • Knowledge Management (25%)

  • Service Console & Productivity (20%)

  • Interaction Channels (15%)

  • Service Cloud Implementation Strategy (10%)

Q. # 6: What is the cost of the ADM-261 Exam?

The registration fee is $200 USD per attempt.

Q. # 7: What is the difference between Salesforce ADM-261 and Analytics-Con-301?

ADM-261 is the Service Cloud Administration Exam focusing on case management, knowledge base, and customer support processes. Analytics-Con-301 is the Salesforce Certified Tableau CRM & Einstein Analytics Consultant Exam, which focuses on building dashboards, datasets, and analytics solutions.

Q. # 8: How can CertsTopics help with Salesforce ADM-261 preparation?

CertsTopics provides high-quality ADM-261 PDF exam dumps, testing engine materials, practice tests, and real-style questions and answers for Salesforce ADM-261. These materials help candidates understand complex topics and prepare efficiently.

Q. # 9: Does CertsTopics offer a success guarantee?

Yes, CertsTopics provides a success guarantee with updated ADM-261 exam materials, ensuring candidates are fully prepared to pass ADM-261 on the first attempt.

Service Cloud Administration (SU24) Questions and Answers

Question 1

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting?

Options:

A.

Service Console Macros

B.

Lightning Guided Engagement

C.

Path for Cases

D.

Lightning Flow Component

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Question 2

Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

Options:

A.

Number of article votes

B.

Number of customer ratings

C.

Number of approved articles

D.

Number of archived articles

Question 3

The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers

Options:

A.

Number of cases closed by self-service users.

B.

Average call handle time by team.

C.

Number of Knowledge articles created each month.

D.

Number of cases created using Communities by month.