Salesforce Related Exams
ADM-261 Exam
Key domains include:
Case Management (30%)
Knowledge Management (25%)
Service Console & Productivity (20%)
Interaction Channels (15%)
Service Cloud Implementation Strategy (10%)
ADM-261 is the Service Cloud Administration Exam focusing on case management, knowledge base, and customer support processes. Analytics-Con-301 is the Salesforce Certified Tableau CRM & Einstein Analytics Consultant Exam, which focuses on building dashboards, datasets, and analytics solutions.
Which feature should a consultant configure to allow global service reps to call customers from within the lightning service console?
What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.
A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customer satisfaction? Choose 2 answers.