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ADM-261 Exam Dumps : Service Cloud Administration (SP25)

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Service Cloud Administration (SP25) Questions and Answers

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Question 1

Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

Options:

A.

Recovery point objective

B.

Criteria for plan activation

C.

Open access to systems

D.

Site consolidation

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Question 2

Universal Containers wants to provide its five million customers a solutionwhere customers can submit inquiries, monitor the status of those inquiries, and view their contact information.

Which type of Community license should be used to meet these requirements?

Options:

A.

Company Community

B.

Employee Community

C.

Customer Community

D.

Partner Community

Question 3

Universal Containers is launching a full line ofnew products and Service Cloud should support the following requirements:

• Agents need to collaborate with other teams.

• The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?

Options:

A.

Use Process Builder for notifications and case teams to monitor cases.

B.

Use Process Builder for notifications and account teams to monitor cases.

C.

Use escalation rules for notifications and account teams to monitor cases.

D.

Use escalation rules for notifications and case teams to monitor cases.

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