CertsTopics Logo

Winter Sale - Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: top65certs

ADM-261 Exam Dumps : Service Cloud Administration (SU24)

PDF
ADM-261 pdf
 Real Exam Questions and Answer
 Last Update: Feb 4, 2026
 Question and Answers: 354 With Explanation
 Compatible with all Devices
 Printable Format
 100% Pass Guaranteed
$31.5  $90
 Add to Cart
ADM-261 exam
PDF + Testing Engine
ADM-261 PDF + engine
 Both PDF & Practice Software
 Last Update: Feb 4, 2026
 Question and Answers: 354
 Discount Offer
 Download Free Demo
 24/7 Customer Support
$49  $140
 Add to Cart
Get ADM-261 Free Demo
Testing Engine
ADM-261 Engine
 Desktop Based Application
 Last Update: Feb 4, 2026
 Question and Answers: 354
 Create Multiple Test Sets
 Questions Regularly Updated
  90 Days Free Updates
  Windows and Mac Compatible
$36.75  $105
 Add to Cart

Salesforce Related Exams

Salesforce DEV-501

Certified Force.com Advanced Developer

 View Detail
Salesforce ADM-201

Salesforce Certified Platform Administrator (Plat-Admn-201)

 View Detail
Salesforce ADM-211

Administration Essentials for Experienced Admin

 View Detail
Salesforce DEV-401

Building Applications with Force.com and Visualforce

 View Detail
Salesforce Sales-Cloud-Consultant

Certified Salesforce Sales Cloud Consultant (SP25)

 View Detail
Salesforce CPQ-201

Salesforce CPQ Admin Essentials for New Administrators

 View Detail
Salesforce CPQ-211

Salesforce CPQ Admin Essentials for Experienced Administrators

 View Detail
Salesforce PDT-101

Essentials of Pardot for Digital Marketers

 View Detail
Salesforce EEB-101

Salesforce Essentials for Marketing Cloud Email Marketers (SP24)

 View Detail
Salesforce EML-101

Content Builder Essentials for the Digital Marketer

 View Detail
Last Week Results
32 Customers Passed Salesforce
ADM-261 Exam
Average Score In Real Exam
86.7%
Questions came word for word from this dump
88.6%
Salesforce Bundle Exams
Salesforce Bundle Exams
 Duration: 3 to 12 Months
 51 Certifications
  132 Exams
 Salesforce Updated Exams
 Most authenticate information
 Prepare within Days
 Time-Saving Study Content
 90 to 365 days Free Update
$350*
 View Detail
Free ADM-261 Exam Dumps

Verified By IT Certified Experts

CertsTopics.com Certified Safe Files

Up-To-Date Exam Study Material

99.5% High Success Pass Rate

100% Accurate Answers

Instant Downloads

Exam Questions And Answers PDF

Try Demo Before You Buy

Certification Exams with Helpful Questions And Answers

Service Cloud Administration (SU24) Questions and Answers

Get Free ADM-261 Questions and Answers
Question 1

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

Options:

A.

Computer Telephony Integration

B.

Interactive Voice Response

C.

Automatic Call Distribution

D.

Order Management System

Buy Now
Question 2

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Options:

A.

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

B.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

C.

Set up analytical snapshots to capture key case information and create historical trending reports.

D.

Set up a Salesforce Customer Community that will allow customers to create cases online.

Question 3

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons forapproved cases. What should a consultant recommend to manage this process using Service Cloud?

Options:

A.

Enable the self-service portal to generate logins for the hospital staff by region.

B.

Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

C.

Design a custom object to track credit requests and route them regionally using assignment rules

D.

Use cases to track the credit requests and route than to regional teams using assignment rules

Get Free ADM-261 Questions and Answers