Salesforce Related Exams
ADM-261 Exam
Universal Containers is launching a full line ofnew products and Service Cloud should support the following requirements:
• Agents need to collaborate with other teams.
• The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?
A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?
Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? Choose 2 answers.