Salesforce Related Exams
ADM-261 Exam
Key domains include:
Case Management (30%)
Knowledge Management (25%)
Service Console & Productivity (20%)
Interaction Channels (15%)
Service Cloud Implementation Strategy (10%)
ADM-261 is the Service Cloud Administration Exam focusing on case management, knowledge base, and customer support processes. Analytics-Con-301 is the Salesforce Certified Tableau CRM & Einstein Analytics Consultant Exam, which focuses on building dashboards, datasets, and analytics solutions.
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?
Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?