Salesforce ADM-261 Practice Exam Dumps 2024

Universal Containers' support management team hasnoticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

Options:

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

Set up analytical snapshots to capture key case information and create historical trending reports.

Set up a Salesforce Customer Community that will allow customers to create cases online.

Question 3

From any queue list view, users can take ownership of one or more cases if: (Choose 3 answers)

Options:

They are members of that Queue

They have a Contact Manager Profile

If the OWD for sharing cases is Public Read/Write/Transfer

They are higher in the Role Hierarchy than a Queue Member

All of the above

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ADM-261 Exam Dumps : Service Cloud Administration (SU24)

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Service Cloud Administration (SU24) Questions and Answers

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