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ADM-261 Exam Dumps : Service Cloud Administration (SU24)

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Salesforce ADM-261 Exam Dumps FAQs

Q. # 1: What is the Salesforce ADM-261 Exam?

The Salesforce ADM-261 exam, officially known as Service Cloud Administration, validates skills in configuring, managing, and optimizing Salesforce Service Cloud features such as case management, knowledge base, and service processes.

Q. # 2: Who is the target audience for ADM-261?

The ADM-261 exam is designed for Salesforce administrators, consultants, and support professionals who manage Service Cloud implementations and customer support operations.

Q. # 3: How many questions are in the ADM-261 Exam?

The exam typically contains 60 multiple-choice questions.

Q. # 4: What is the passing score for ADM-261?

Candidates must achieve a 65% passing score to earn certification.

Q. # 5: What topics are included in the ADM-261 Exam?

Key domains include:

  • Case Management (30%)

  • Knowledge Management (25%)

  • Service Console & Productivity (20%)

  • Interaction Channels (15%)

  • Service Cloud Implementation Strategy (10%)

Q. # 6: What is the cost of the ADM-261 Exam?

The registration fee is $200 USD per attempt.

Q. # 7: What is the difference between Salesforce ADM-261 and Analytics-Con-301?

ADM-261 is the Service Cloud Administration Exam focusing on case management, knowledge base, and customer support processes. Analytics-Con-301 is the Salesforce Certified Tableau CRM & Einstein Analytics Consultant Exam, which focuses on building dashboards, datasets, and analytics solutions.

Q. # 8: How can CertsTopics help with Salesforce ADM-261 preparation?

CertsTopics provides high-quality ADM-261 PDF exam dumps, testing engine materials, practice tests, and real-style questions and answers for Salesforce ADM-261. These materials help candidates understand complex topics and prepare efficiently.

Q. # 9: Does CertsTopics offer a success guarantee?

Yes, CertsTopics provides a success guarantee with updated ADM-261 exam materials, ensuring candidates are fully prepared to pass ADM-261 on the first attempt.

Service Cloud Administration (SU24) Questions and Answers

Question 1

Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.

What should be used for migration functionality?

Options:

A.

Visual Studio Code and change sets

B.

Mass Transfer Records, change sets, and Visual Studio Code

C.

Visual Workflow, data loader, and Force.com IDE

D.

Data loader, change sets, and Force.com Excel Connector

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Question 2

Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configuredfeatures are required. Which solution should a Consultant suggest to improve the efficiency of console users?

Options:

A.

Enable Keyboard shortcuts

B.

Define criteria-based record page components

C.

Configure Macros

D.

Create multiple Console layouts

Question 3

Universal Containers is exploring ways to provide itscustomers with more self-service options in its new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 answers

Options:

A.

Use a community template to set up their customer community.

B.

Enable web -to -case on their public website.

C.

Enable Live Agent in their community to chat with an agent.

D.

Add the Question action to Chatter in the community publisher.