ADM-261 Exam Dumps : Service Cloud Administration (SU24)

Createmultiple agent console applications and configure the Iayout based on the user's requirements.

Create multiple Salesforce Console for Service applications and configure them based on user's requirements.

Create case page layouts for each interactionchannel and assign them to different agent profiles.

Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.

Set up Milestones.

Enable Work Orders.

Create an Entitlement Process.

Configure Service Contracts.

Create reports to analyze call data in orderto understand peak times and ensure adequate staffing.

Create a case escalation rules to route high-priority cases directly to supervisors for resolution.

Set up analytical snapshots to capture key case information and create historical trending reports.

Set up a Salesforce Customer Community that will allow customers to create cases online.