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ADM-261 Exam Dumps : Service Cloud Administration (SU24)

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Service Cloud Administration (SU24) Questions and Answers

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Question 1

What process is a use case for Visual workflow? Choose 3 answers

Options:

A.

Field validation during case creation

B.

Cross-self promotions for representatives

C.

Assignment of email to a case queue based on subject

D.

Decision-based troubleshooting for representatives

E.

Caller verification and creation of a new case

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Question 2

Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.

What should be used for migration functionality?

Options:

A.

Visual Studio Code and change sets

B.

Mass Transfer Records, change sets, and Visual Studio Code

C.

Visual Workflow, data loader, and Force.com IDE

D.

Data loader, change sets, and Force.com Excel Connector

Question 3

Which feature should a consultant configure to allow global service reps to call customers from within the lightning service console?

Options:

A.

Open CTI

B.

Lightning dialer

C.

Local presence

D.

Macros

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