Salesforce Related Exams
ADM-261 Exam
Key domains include:
Case Management (30%)
Knowledge Management (25%)
Service Console & Productivity (20%)
Interaction Channels (15%)
Service Cloud Implementation Strategy (10%)
ADM-261 is the Service Cloud Administration Exam focusing on case management, knowledge base, and customer support processes. Analytics-Con-301 is the Salesforce Certified Tableau CRM & Einstein Analytics Consultant Exam, which focuses on building dashboards, datasets, and analytics solutions.
Universal Containers wants to track customer satisfaction (CSAT). Which solution willautomate the process for support agents to survey customers when cases are closed?
What process is a use case for Visual workflow? Choose 3 answers
Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)