Salesforce Related Exams
ADM-261 Exam
Key domains include:
Case Management (30%)
Knowledge Management (25%)
Service Console & Productivity (20%)
Interaction Channels (15%)
Service Cloud Implementation Strategy (10%)
ADM-261 is the Service Cloud Administration Exam focusing on case management, knowledge base, and customer support processes. Analytics-Con-301 is the Salesforce Certified Tableau CRM & Einstein Analytics Consultant Exam, which focuses on building dashboards, datasets, and analytics solutions.
A client's Support Call Center has seen an increase in call volume on a newproduct line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.
Which method should a consultant recommend for importing thisdata into universal containers service cloud instance
A Global company requires public documents to betranslated into multiple languages.
Which implementation should the consultant recommend?