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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
ADM-261
Vendor:
Salesforce
Questions:
354
Last Updated:
Aug 26, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: ADM-261 Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce ADM-261 (Service Cloud Administration (SU24)) exam? Download the most recent Salesforce ADM-261 braindumps with answers that are 100% real. After downloading the Salesforce ADM-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce ADM-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce ADM-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Service Cloud Administration (SU24) Questions and Answers

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Question 1

Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.

What Lightning Console feature should a Consultant configure to support this need?

Options:

A.

Configure Omni-Channel Supervisor tab and 3rd party access.

B.

Configure Live Agent Supervisor tab and Whisper Messages.

C.

Add the Live Agent Component to the Utility bar.

D.

Configure the SOS snap-in for the Lightning Service Console.

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Question 2

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

Options:

A.

Computer Telephony Integration

B.

Interactive Voice Response

C.

Automatic Call Distribution

D.

Order Management System

Question 3

Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution should a consultant recommend?

Options:

A.

Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.

B.

Enable the Knowledge sidebar related list on the case page layout.

C.

Enable the Knowledge sidebar setting in the case support settings.

D.

Create a Visualforce page called Knowledge sidebar on the case page layout.

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