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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
Vendor:
Questions:
354
Last Updated:
Sep 17, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

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Service Cloud Administration (SU24) Questions and Answers

Question 1

Universal containers wants to maintain service level agreements on its customer cases. Customers are provided different service levels based on their services agreement. The VP of customer service wants to use service cloud to track and ensure senior management is alerted when cases have not completed certain stages.

Which service cloud feature should the consultant recommend to address this requirement?

Options:

A.

Entitlements and milestones

B.

Case escalation

C.

Case assignment

D.

Salesforce console

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Question 2

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

Options:

A.

Computer Telephony Integration

B.

Interactive Voice Response

C.

Automatic Call Distribution

D.

Order Management System

Question 3

Universal container support manager wants to share product specific information with their customersusing communities. Choose 3 Answers

Options:

A.

Publish articles to external channels

B.

Assign article types to the communities

C.

Enable public solutions.

D.

Configure content library permissions

E.

Enable article deliveries