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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
Vendor:
Questions:
354
Last Updated:
Oct 26, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

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Service Cloud Administration (SU24) Questions and Answers

Question 1

What process is a use case for Visual workflow? Choose 3 answers

Options:

A.

Field validation during case creation

B.

Cross-self promotions for representatives

C.

Assignment of email to a case queue based on subject

D.

Decision-based troubleshooting for representatives

E.

Caller verification and creation of a new case

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Question 2

Universal containers are developing a business continuity plan for their contact center. What should the company consider? Choose 2 answers

Options:

A.

Recovery point objective

B.

Criteria for plan activation

C.

Open access to systems

D.

Site consolidation

Question 3

A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customer satisfaction? Choose 2 answers.

Options:

A.

Service level agreement

B.

First call resolution

C.

Average handle time

D.

Customer satisfaction survey