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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (WI25)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
354
Last Updated:
Apr 23, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce ADM-261 (Service Cloud Administration (WI25)) exam? Download the most recent Salesforce ADM-261 braindumps with answers that are 100% real. After downloading the Salesforce ADM-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce ADM-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce ADM-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Service Cloud Administration (WI25) Questions and Answers

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Question 1

What process is a use case for Visual workflow? Choose 3 answers

Options:

A.

Field validation during case creation

B.

Cross-self promotions for representatives

C.

Assignment of email to a case queue based on subject

D.

Decision-based troubleshooting for representatives

E.

Caller verification and creation of a new case

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Question 2

A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.

Which configuration option should be verified?

Options:

A.

verify that users have access to the Live Agent chat buttons.

B.

Verify that users have access to the Live Agent public group.

C.

Verify that users are assigned the Live Agent feature license.

D.

Verify that users are assigned the Live Agent user profile.

Question 3

What should a Consultant recommend to ensure Live Agentchat requests contain enough information for Reps to effectively respond?

Options:

A.

Configure Lightning Guided Engagement.

B.

Configure a Live Chat Validation Rule.

C.

Customize the Pre-chat form.

D.

Customize the Lightning Console chat page.

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