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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
Salesforce Consultant
Vendor:
Salesforce
Questions:
354
Last Updated:
Feb 5, 2026
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

Are you worried about passing the Salesforce ADM-261 (Service Cloud Administration (SU24)) exam? Download the most recent Salesforce ADM-261 braindumps with answers that are 100% real. After downloading the Salesforce ADM-261 exam dumps training , you can receive 99 days of free updates, making this website one of the best options to save additional money. In order to help you prepare for the Salesforce ADM-261 exam questions and verified answers by IT certified experts, CertsTopics has put together a complete collection of dumps questions and answers. To help you prepare and pass the Salesforce ADM-261 exam on your first attempt, we have compiled actual exam questions and their answers. 

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Related Salesforce Exams

Service Cloud Administration (SU24) Questions and Answers

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Question 1

Universal Containers is launching a full line ofnew products and Service Cloud should support the following requirements:

• Agents need to collaborate with other teams.

• The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?

Options:

A.

Use Process Builder for notifications and case teams to monitor cases.

B.

Use Process Builder for notifications and account teams to monitor cases.

C.

Use escalation rules for notifications and account teams to monitor cases.

D.

Use escalation rules for notifications and case teams to monitor cases.

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Question 2

Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configuredfeatures are required. Which solution should a Consultant suggest to improve the efficiency of console users?

Options:

A.

Enable Keyboard shortcuts

B.

Define criteria-based record page components

C.

Configure Macros

D.

Create multiple Console layouts

Question 3

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

Options:

A.

Computer Telephony Integration

B.

Interactive Voice Response

C.

Automatic Call Distribution

D.

Order Management System

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