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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SU24)
Certification:
Vendor:
Questions:
354
Last Updated:
Dec 25, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: Salesforce Consultant Exam 2025 Study Guide Pdf and Test Engine

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Service Cloud Administration (SU24) Questions and Answers

Question 1

What process is a use case for Visual workflow? Choose 3 answers

Options:

A.

Field validation during case creation

B.

Cross-self promotions for representatives

C.

Assignment of email to a case queue based on subject

D.

Decision-based troubleshooting for representatives

E.

Caller verification and creation of a new case

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Question 2

Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.

Which method should a consultant recommend for importing thisdata into universal containers service cloud instance

Options:

A.

Bulk Data Transfer API

B.

Java Language Specific Toolkit

C.

Data Integration via SOAP API

D.

Cloud-to-Cloud Integration Toolkit

Question 3

Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL) to align with industry best practices?

Options:

A.

Information Technology (IT) help desk

B.

Telesales center

C.

Human Resources (HR) help desk

D.

Telemarketing center