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Salesforce ADM-261 Exam With Confidence Using Practice Dumps

Exam Code:
ADM-261
Exam Name:
Service Cloud Administration (SP25)
Certification:
Vendor:
Questions:
354
Last Updated:
Jun 15, 2025
Exam Status:
Stable
Salesforce ADM-261

ADM-261: ADM-261 Exam 2025 Study Guide Pdf and Test Engine

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Service Cloud Administration (SP25) Questions and Answers

Question 1

Universal container support manager wants to share product specific information with their customersusing communities. Choose 3 Answers

Options:

A.

Publish articles to external channels

B.

Assign article types to the communities

C.

Enable public solutions.

D.

Configure content library permissions

E.

Enable article deliveries

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Question 2

Which capabilities of the console can the company use to help improve its contact center performance? (Choose 2)

Options:

A.

Allows Chatter Messenger to be used between agents

B.

Displays records and their related items as tabs on one screen

C.

Is available for users in the partner portal

D.

Indicates when records and lists are changed by others

Question 3

What is the primary function of a private branch exchange (PBX)?

Options:

A.

To receive multiple calls at one time

B.

To use speech recognition to direct calls

C.

To report the caller's background information

D.

To mate calls to different agents