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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

Options:

A.

Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

B.

The location number is not defined In the BSR application form.

C.

The ASAI routing is not enabled-

D.

Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

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Question 2

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.

Which command in the vector would invoke NCR using BSR?

Options:

A.

route-to number 112920414

B.

route-t number 11292414

C.

reply-best

D.

queue-to best

Question 3

A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.

What should you advise the customer to do?

Options:

A.

Check the License Director configuration and ensure the service is running

B.

Restart and Stop the Media Director to resolve the error

C.

Check the Media Director configuration and Avaya Aura® Communication Manager

D.

Check the device exists in Communication Manager and that it is added in the AES Security database

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