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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

Options:

A.

The BSR Application ID must be set in the VDN form.

B.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D.

Percent Allocation in the Business Advocate feature must be enabled.

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Question 2

What is the process for routing calls to one or more networked locations that appear as single center called?

Options:

A.

Virtual Site Routing

B.

Multiple Routing

C.

Best Service Routing

D.

Interflow Routing

Question 3

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

Options:

A.

Implementing corrective actions

B.

Choosing corrective actions

C.

Recognizing the problem

D.

Determining the triggers

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