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Avaya Aura® Call Center Elite Support Exam Questions and Answers

Question 1

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

Options:

A.

The Incorrect Status Poll VDN is defined in HSR application form.

B.

The Console Permission is NOT enabled.

C.

The Route-pattern TSC settings has a setting = n.

D.

The Interflow Vector Is not defined at the remote location.

E.

The Status Poll VDN is using TAC Instead of aar analysis digits.

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Question 2

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

Options:

A.

TTrace Server

B.

TTrace Console

C.

TTrace Config

D.

TTrace Log2Zip

Question 3

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.

Which command in the vector would invoke NCR using BSR?

Options:

A.

route-to number 112920414

B.

route-t number 11292414

C.

reply-best

D.

queue-to best