Reduce or eliminate the business Impact of the vector by testing the vectors.

Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

Determine the frequency and severity of the Issue where the vector does not route calls properly

System files

Trace files

Log files

Traffic reports

Check the License Director configuration and ensure the service is running

Restart and Stop the Media Director to resolve the error

Check the Media Director configuration and Avaya Aura® Communication Manager

Check the device exists in Communication Manager and that it is added in the AES Security database