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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

Options:

A.

Reduce or eliminate the business Impact of the vector by testing the vectors.

B.

Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C.

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D.

Determine the frequency and severity of the Issue where the vector does not route calls properly

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Question 2

What is the process for routing calls to one or more networked locations that appear as single center called?

Options:

A.

Virtual Site Routing

B.

Multiple Routing

C.

Best Service Routing

D.

Interflow Routing

Question 3

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

Options:

A.

Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

B.

The location number is not defined In the BSR application form.

C.

The ASAI routing is not enabled-

D.

Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

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