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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

Question 1

What property of the SET command makes the command unique when dealing with variables?

Options:

A.

The SET command allows variables to be manipulated using arithmetic and string operators

B.

The SET command allows you to place calls in a particular queue

C.

The SET command allows a group of variables to follow a specific pattern

D.

The SET command reassigns variables to new values during the process of a vector

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Question 2

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

Options:

A.

Implementing corrective actions

B.

Choosing corrective actions

C.

Recognizing the problem

D.

Determining the triggers

Question 3

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

Options:

A.

Reduce or eliminate the business Impact of the vector by testing the vectors.

B.

Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C.

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D.

Determine the frequency and severity of the Issue where the vector does not route calls properly