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Avaya AuraÂ® Call Center Elite Support Exam Questions and Answers

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Question 1

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

Options:

A.

Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

B.

The location number is not defined In the BSR application form.

C.

The ASAI routing is not enabled-

D.

Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

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Question 2

Which vector object can replace the Time of day (TOD) global Vector Variable?

Options:

A.

Vector Routing Table

B.

Business Schedule Table

C.

Service Hours Table

D.

Policy Routing Table

Question 3

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

Options:

A.

Implementing corrective actions

B.

Choosing corrective actions

C.

Recognizing the problem

D.

Determining the triggers

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