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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

What is the process for routing calls to one or more networked locations that appear as single center called?

Options:

A.

Virtual Site Routing

B.

Multiple Routing

C.

Best Service Routing

D.

Interflow Routing

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Question 2

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.

Which object should the customer check to evaluate the system performance?

Options:

A.

System files

B.

Trace files

C.

Log files

D.

Traffic reports

Question 3

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

Options:

A.

Implementing corrective actions

B.

Choosing corrective actions

C.

Recognizing the problem

D.

Determining the triggers

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