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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

Options:

A.

Implementing corrective actions

B.

Choosing corrective actions

C.

Recognizing the problem

D.

Determining the triggers

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Question 2

A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.

What should you advise the customer to do?

Options:

A.

Check the License Director configuration and ensure the service is running

B.

Restart and Stop the Media Director to resolve the error

C.

Check the Media Director configuration and Avaya Aura® Communication Manager

D.

Check the device exists in Communication Manager and that it is added in the AES Security database

Question 3

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

Options:

A.

The BSR Application ID must be set in the VDN form.

B.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D.

Percent Allocation in the Business Advocate feature must be enabled.

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