The BSR Application ID must be set in the VDN form.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

Percent Allocation in the Business Advocate feature must be enabled.

Vector Routing Table

Business Schedule Table

Service Hours Table

Policy Routing Table

The SET command allows variables to be manipulated using arithmetic and string operators

The SET command allows you to place calls in a particular queue

The SET command allows a group of variables to follow a specific pattern

The SET command reassigns variables to new values during the process of a vector