A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.

Which object should the customer check to evaluate the system performance?

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.

Which command in the vector would invoke NCR using BSR?

What is the process for routing calls to one or more networked locations that appear as single center called?