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7492X Exam Dumps : Avaya Aura® Call Center Elite Support Exam

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Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Question 1

What is the process for routing calls to one or more networked locations that appear as single center called?

Options:

A.

Virtual Site Routing

B.

Multiple Routing

C.

Best Service Routing

D.

Interflow Routing

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Question 2

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

Options:

A.

The BSR Application ID must be set in the VDN form.

B.

Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.

C.

The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.

D.

Percent Allocation in the Business Advocate feature must be enabled.

Question 3

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

Options:

A.

TTrace Server

B.

TTrace Console

C.

TTrace Config

D.

TTrace Log2Zip

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