7392X Exam Dumps : Avaya Aura Call Center Elite Implementation Exam

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

It provides options for selecting among available agents with the same skill.

It enables recorded announcements to be played to incoming calls.

It is possible to use Vector Directory Number (VDN) skill preferences.

Call Management System (CMS) or IQ must be used as the reporting tool.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

SLM can be used as an agent-based call distribution type.

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

BCMS generates Split Reports and not Skills Reports.

BCMS does not support all Call Center Elite features.

BCMS is only offered for customers with a Basic Call Center package.