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7392X Exam Dumps : Avaya Aura Call Center Elite Implementation Exam

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

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Question 1

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

Options:

A.

Variable in Vectors

B.

Adjunct Routing

C.

Forced Agent Logout from the After Call Work (ACW) mode

D.

Redirection on No Answer (RONA)

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Question 2

Which three Items are components of Communication Manager? (Choose three.)

Options:

A.

endpoints

B.

gateways

C.

sessions

D.

trunks

E.

desktops

Question 3

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Options:

A.

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

B.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

C.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D.

It provides options for selecting among available agents with the same skill.

E.

It enables recorded announcements to be played to incoming calls.

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