7392X Exam Dumps : Avaya Aura Call Center Elite Implementation Exam

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

It provides options for selecting among available agents with the same skill.

It enables recorded announcements to be played to incoming calls.

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

Check the System-Parameters Customer-Options Form and search for the EAS field.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

The SET command allows variables to be manipulated using arithmetic and string operators

The SET command allows you to place calls in a particular queue

The SET command allows a group of variables to follow a specific pattern

The SET command reassigns variables to new values during the process of a vector