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7392X Exam Dumps : Avaya Aura Call Center Elite Implementation Exam

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

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Question 1

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

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Question 2

Which three Items are components of Communication Manager? (Choose three.)

Options:

A.

endpoints

B.

gateways

C.

sessions

D.

trunks

E.

desktops

Question 3

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

Options:

A.

System-Parameters Security

B.

Special System Parameters

C.

System-Parameters Customer-Options

D.

Feature-Related System Parameters

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