7392X Exam Dumps : Avaya Aura Call Center Elite Implementation Exam

Direct Department Calling (DDC)

Uniform Call Distribution Most Idle Agent (UCD-MIA)

Uniform Call Distribution-Least Occupied Agent (UCD-LOA)

Dynamic Agent Selection (DAS)

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

BCMS has all the functions Call Management System (CMS) supports but with less capacity.

BCMS generates Split Reports and not Skills Reports.

BCMS does not support all Call Center Elite features.

BCMS is only offered for customers with a Basic Call Center package.

It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

It provides basic reporting on Vectors, Agents, and Trunk Groups.

It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

It provides options for selecting among available agents with the same skill.

It enables recorded announcements to be played to incoming calls.