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7392X Exam Dumps : Avaya Aura Call Center Elite Implementation Exam

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Question 1

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

Options:

A.

System-Parameters Security

B.

Special System Parameters

C.

System-Parameters Customer-Options

D.

Feature-Related System Parameters

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Question 2

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

Options:

A.

Variable in Vectors

B.

Adjunct Routing

C.

Forced Agent Logout from the After Call Work (ACW) mode

D.

Redirection on No Answer (RONA)

Question 3

Which three Items are components of Communication Manager? (Choose three.)

Options:

A.

endpoints

B.

gateways

C.

sessions

D.

trunks

E.

desktops