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7392X Exam Dumps : Avaya Aura Call Center Elite Implementation Exam

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Avaya Aura Call Center Elite Implementation Exam Questions and Answers

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Question 1

Which three Items are components of Communication Manager? (Choose three.)

Options:

A.

endpoints

B.

gateways

C.

sessions

D.

trunks

E.

desktops

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Question 2

How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?

Options:

A.

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B.

Check the System-Parameters Customer-Options Form and search for the EAS field.

C.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

D.

Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

Question 3

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Options:

A.

It is possible to use Vector Directory Number (VDN) skill preferences.

B.

Call Management System (CMS) or IQ must be used as the reporting tool.

C.

It includes Export Agent Selection (EAS) and Business Advocate (BA).

D.

Service Level Maximize (SLM) can be used as a skills-based call distribution type.

E.

SLM can be used as an agent-based call distribution type.

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