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3312 Exam Dumps : Avaya Aura® Contact Center Administration Exam

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Avaya Aura® Contact Center Administration Exam Questions and Answers

Question 1

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Options:

A.

Assign the "#" as a call variable.

B.

Use the Terminating Character (termchar) configuration entry to set the value.

C.

The terminating character is always "#".

D.

Add an extra number to the Number of Digits value.

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Question 2

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

Options:

A.

Create a new skillsets.

B.

Delete a supervisor.

C.

Add a skillset to a script.

D.

Schedule an Agent to Skillset assignment.

Question 3

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

Options:

A.

Call

B.

Skillset

C.

Time

D.

Traffic