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3312 Exam Dumps : Avaya Aura® Contact Center Administration Exam

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

Options:

A.

Create a new skillsets.

B.

Delete a supervisor.

C.

Add a skillset to a script.

D.

Schedule an Agent to Skillset assignment.

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Question 2

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

Options:

A.

Customer Basic Tab

B.

Customer Intrinsics Tab

C.

Customer Detail Tab

D.

Customer Contact Tab

Question 3

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

Options:

A.

Call

B.

Skillset

C.

Time

D.

Traffic

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