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3312 Exam Dumps : Avaya Aura® Contact Center Administration Exam

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

When using a host block within a call flow, to what does the Provider ID value refer?

Options:

A.

This is the HDX Connection Provider ID set within the database integration wizard.

B.

This is the SQL Statement ID set within the database integration wizard.

C.

This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

D.

This is the caller's telephone number.

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Question 2

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Options:

A.

Input

B.

Treatment

C.

IVR

D.

Output

Question 3

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?

Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Options:

A.

Password

B.

Language

C.

Skillset

D.

Login ID

E.

Call Presentation Class

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