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3312 Exam Dumps : Avaya Aura® Contact Center Administration Exam

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Options:

A.

Assign the "#" as a call variable.

B.

Use the Terminating Character (termchar) configuration entry to set the value.

C.

The terminating character is always "#".

D.

Add an extra number to the Number of Digits value.

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Question 2

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?

Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Options:

A.

Password

B.

Language

C.

Skillset

D.

Login ID

E.

Call Presentation Class

Question 3

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

Options:

A.

Open Queue

B.

Traffic

C.

Call

D.

Time

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