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3312 Exam Dumps : Avaya Aura® Contact Center Administration Exam

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

Options:

A.

Call

B.

Skillset

C.

Time

D.

Traffic

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Question 2

When using a host block within a call flow, to what does the Provider ID value refer?

Options:

A.

This is the HDX Connection Provider ID set within the database integration wizard.

B.

This is the SQL Statement ID set within the database integration wizard.

C.

This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

D.

This is the caller's telephone number.

Question 3

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

Options:

A.

Open Queue

B.

Traffic

C.

Call

D.

Time

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