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3312 Exam Dumps : Avaya Aura® Contact Center Administration Exam

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Avaya Aura® Contact Center Administration Exam Questions and Answers

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Question 1

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Options:

A.

Input

B.

Treatment

C.

IVR

D.

Output

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Question 2

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

Options:

A.

Create a new skillsets.

B.

Delete a supervisor.

C.

Add a skillset to a script.

D.

Schedule an Agent to Skillset assignment.

Question 3

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

Options:

A.

Open Queue

B.

Traffic

C.

Call

D.

Time

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