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CompTIA A+ Certification Exam: Core 2 Questions and Answers

Question 1

A user calls the corporate help desk to report a malware detection message that is displayed on the user's screen Which of the following should the technician instruct the user to do FIRST?

Options:

A.

Ignore the message as a false positive

B.

Shut down and restart the computer.

C.

Unplug the Ethernet cable.

D.

Follow the onscreen instructions to remove the malware

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Question 2

A user wants a phone with an operating system that is highly customizable. Which of the following operating systems will a technician MOST likely recommend?

Options:

A.

Windows Mobile

B.

Android

C.

Fire OS

D.

iOS

Question 3

Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

Options:

A.

Contact his supervisor so the supervisor can make schedule changes.

B.

Move the appoints to the next business day.

C.

Reach out to a colleague to assist in completing the jobs.

D.

Continue to work on the current call, and get to the others as soon as possible.