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100-140 Exam Dumps : Cisco Certified Support Technician (CCST) IT Support

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Cisco Certified Support Technician (CCST) IT Support Questions and Answers

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Question 1

You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.

Which action should you tell the user to perform first?

Options:

A.

Check cables for connectivity.

B.

Check the screen resolution of webcam.

C.

Update the webcam driver software.

D.

Rollback the webcam driver software.

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Question 2

You need to help a Windows user close some Microsoft Edge pages that are no longer responding.

You guide them to Task Manager to perform the action.

In the answer area, select the tab that will allow the user to close a task.

Note: There might be multiple ways to complete this action.

Options:

Question 3

You receive an email request for personal information.

You need to make sure you are working with the right individual to avoid a social engineering attempt.

Which step should you take?

Options:

A.

Respond to the email request from the individual to ask them for personal information.

B.

Allow the individual to volunteer to share identity information.

C.

Use company approved methods to confirm the individual's identity.

D.

Share personal account information and ask the individual to confirm it.

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