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100-140 Exam Dumps : Cisco Certified Support Technician (CCST) IT Support

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Cisco Certified Support Technician (CCST) IT Support Questions and Answers

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Question 1

You receive an email request for personal information.

You need to make sure you are working with the right individual to avoid a social engineering attempt.

Which step should you take?

Options:

A.

Respond to the email request from the individual to ask them for personal information.

B.

Allow the individual to volunteer to share identity information.

C.

Use company approved methods to confirm the individual's identity.

D.

Share personal account information and ask the individual to confirm it.

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Question 2

A user needs to reset their password based on feedback after a security concern.

You want to provide an example of a strong password to the user based on the following company guidelines shown:

Must have 8 to 15 characters

Must contain lowercase letters

Must contain at least 2 numbers

Must begin and end with a letter

Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)

Which password could you use as an example?

Options:

A.

dkku546@

B.

j546h!Gg

C.

ywm546q

D.

mkn546#f

Question 3

A customer copied the APK file for an app from their Windows laptop to the Documents folder on their Android phone. The customer needs help installing the app on the phone.

You need to configure the phone to allow installation of unknown apps.

Which option should you choose?

Select the correct option in the answer area.

Options:

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