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100-140 Exam Dumps : Cisco Certified Support Technician (CCST) IT Support

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Cisco Certified Support Technician (CCST) IT Support Questions and Answers

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Question 1

You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.

Which action should you tell the user to perform first?

Options:

A.

Check cables for connectivity.

B.

Check the screen resolution of webcam.

C.

Update the webcam driver software.

D.

Rollback the webcam driver software.

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Question 2

An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:

You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.

Which IP address should you ping to determine what the problem is?

Options:

A.

192.168.1.130

B.

192.168.1.1

C.

192.168.1.253

D.

192.168.1.254

Question 3

A customer copied the APK file for an app from their Windows laptop to the Documents folder on their Android phone. The customer needs help installing the app on the phone.

You need to configure the phone to allow installation of unknown apps.

Which option should you choose?

Select the correct option in the answer area.

Options:

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