100-140 Exam Dumps : Cisco Certified Support Technician (CCST) IT Support

The safest and most professional approach is to use company-approved methods to verify identity, such as callback procedures, employee ID verification, or multi-factor authentication. This helps prevent falling victim to phishing or social engineering.

Fingerprint is a unique biometric identifier and qualifies as PII.

Email Address directly identifies or contacts an individual.

Date of Birth is a personal datum that, when combined with other data, identifies someone.

The first step in hardware troubleshooting is to check physical connections. Even if no software changes occurred, a loose or disconnected cable can cause devices like webcams to stop working. Software-based steps like updating or rolling back drivers come afterward if the physical connection is intact.