An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:
You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.
Which IP address should you ping to determine what the problem is?
You consider using AI to find solutions to common Help Desk issues at your company.
For each statement about AI, select True or False.
Note: You will receive partial credit for each correct selection.
Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below. Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.
Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices.
Note: You will receive partial credit for each correct answer.
You receive an email request for personal information.
You need to make sure you are working with the right individual to avoid a social engineering attempt.
Which step should you take?
Your company allows users to use their personal devices while in company meetings. However, the computers must meet the following power management requirements:
The display must always turn black if the computer has no activity for 15 minutes.
The computer must always go into low-power mode if it has no activity for 30 minutes.
The computer must never hibernate.
You need to configure power management for a user's laptop to meet the requirements.
Select the correct options in the Power & Sleep settings window show in the answer area.
A customer has the following issue:
I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.
You need to assist the customer in solving this problem.
For each action select Yes if it might solve the problem and No if it will not solve the problem.
Note: You will receive partial credit for each correct selection.
You need to help a Windows user close some Microsoft Edge pages that are no longer responding.
You guide them to Task Manager to perform the action.
In the answer area, select the tab that will allow the user to close a task.
Note: There might be multiple ways to complete this action.
A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)
Which password could you use as an example?
Move all the problem-solving steps to the answer area and place them in the correct order.
A customer copied the APK file for an app from their Windows laptop to the Documents folder on their Android phone. The customer needs help installing the app on the phone.
You need to configure the phone to allow installation of unknown apps.
Which option should you choose?
Select the correct option in the answer area.
Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)
Note: You will receive partial credit for each correct selection.
You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working.
Which action should you tell the user to perform first?