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MSP Practitioner, 5th edition Exam Questions and Answers

Question 1

The programme is in the first tranche. The programme manager met with the project managers from the Employment Contracts and Call Centre Rationalization projects as well as the BCM. Many topics were discussed. After the meeting, the programme manager reviewed the information gathered at the meeting.

Which information should result in an addition to the risk register?

Options:

A.

Customer service staff will be trained on all call centre systems in order to answer calls from customers and cross-sell all of UU's products

B.

Currently customer service staff have specialist areas of expertise in either electricity, gas or water and do not answer calls from other customers

C.

Tranche 3 could be delayed as the Customer Processes Project has not yet started, and it is unclear what training the call centre staff will need

D.

Due to staff sickness, the Call Centre Rationalization Project is delayed in delivering the call centre integration, but the project is expected to finish on time

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Question 2

The programme is in the ‘close the programme' process. All the projects have been successfully completed, and the capabilities have been delivered. However, some of the new sales roles are still to be recruited in order to deliver increased sales. The programme manager has passed the management of this remaining work to the HR Director.

Is this an appropriate action for the programme manager to take, and why?

Options:

A.

Yes, because the remaining recruitment should be handed to the HR Director to ensure that the benefits are realized

B.

Yes, because the impact of closure on the HR Director needs to be understood and managed well

C.

No, because programme information should be up-to-date and archived before the programme can be formally closed

D.

No, because the SRO should be responsible for disbanding the programme team and closing the programme

Question 3

Which of the following is a Boundary document?

Options:

A.

Programme preparation plan

B.

Risk register

C.

Stakeholder profiles

D.

Benefits Map

Question 4

The programme is now in the ‘close the programme’ process. All the planned training from the Training Project has been completed. However, it is too early to tell how much impact the training will have on service to customers. This will need to be monitored during normal business operation.

Which theme is MOST relevant to this situation?

Options:

A.

Design

B.

Knowledge

C.

Organization

D.

Structure

Question 5

Through which document programmes establish the context in which risks will be identified and assessed and responses planned and implemented?

Options:

A.

Risk register

B.

Issue register

C.

Quality and assurance plan

D.

Programme plan

Question 6

For a programme that focuses on Political and societal change which scenario will lead to lower probability of success?

Options:

A.

New legislation reacting to societal trends

B.

Change to current legislation

C.

Changes to public service delivery model

D.

Long term societal effects

Question 7

Which of the following is Management document?

Options:

A.

Programme brief

B.

Project Dossier

C.

Issue Register

D.

Programme Mandate

Question 8

The Smart Meter Programme is in Tranche 2 and the Customer Processes Project is delivering ahead of schedule. This means that fewer resources are required to complete the project. The Training Project, which was due to start in Tranche 3, has now become a higher priority and needs to be started early. The programme manager has recommended starting the Training Project now although Tranche 2 and Tranche 3 will then overlap.

Is this an appropriate application of the structure' theme, and why?

Options:

A.

Yes, because available resource capacity should be fully utilized throughout the programme

B.

Yes, because tranches may overlap if the programme is making good progress and capability is available

C.

No, because tranches should be sequential to enable end-of-tranche reviews to take place before the next tranche is approved

D.

No, because tranches should remain sequential if overlapping the tranches would increase the risks to programme delivery

Question 9

Which of below statements are false?

Options:

A.

Benefits management identifies dependency in plans

B.

Benefits management identify risks

C.

End of tranche review drives benefits management

D.

Benefits management qualifies Blueprint

Question 10

Which of the following is a critical organizational element?

Options:

A.

Leading change

B.

Stakeholder engagement

C.

Quality management and assurance

D.

Delivery mechanisms for change

Question 11

Select the best option defined by following sentence: 'Action of carrying out the coordinated organization, direction and implementation of dossier of projects and transformation activities to achieve desired outcomes'

Options:

A.

Project Management

B.

Programme Management

C.

Portfolio Management

D.

Organizational Management

Question 12

Which document is created from Programme mandate and works as input for Business Case?

Options:

A.

Programme preparation plan

B.

Blueprint

C.

Programme Brief

D.

Programme management plan

Question 13

Which individual is MOST LIKELY to be appointed as the SRO?

Options:

A.

Chief Finance Officer

B.

Human Resources Director

C.

Chief Technology Officer

D.

Chief Engineering Officer

Question 14

Which of the following defines Dis-benefit?

Options:

A.

Measurable improvement resulting from outcome perceived as an advantage

B.

A scenario that may bring profit or loss to programme

C.

Unplanned scenario that has happened and needs management intervention to reduce negative impact

D.

Measurable decline resulting from outcome perceived as negative

Question 15

Which of the following is an activity in Defining a Programme?

Options:

A.

Design the Projects Dossier

B.

Manage transition

C.

Produce the Programme Brief

D.

Align the projects with benefits realization

Question 16

Which of following is not a principal control for managing the tranches?

Options:

A.

Business Case

B.

Benefit Review

C.

Business Case

D.

Dependency management

Question 17

The Customer Processes Project has reported that the work to develop the integrated billing and accounting services is progressing according to plan. However, when the system was tested, the system performance was very slow and there are errors that were not previously identified. The programme manager is concerned about the possible impact of this inaccurate reporting.

Which type of data gathering should be improved, and why?

Options:

A.

Looking back: because the project’s reporting focus should be upwards and outwards

B.

Looking back, because the project's reporting represents a risk to the overall programme delivery

C.

Looking forward, because the programme should identify emerging risks from the wider context

D.

Looking forward, because the project should inform the programme of these disruptive trends

Question 18

The programme is halfway through the first tranche. The CRO has contacted the programme manager with exciting news. They have been shown a new piece of technology which makes it easier and cheaper to service and maintain smart meters. They think that it might be possible to add this technology to future smart water meter installations without much additional cost. The programme manager has added this to the risk register.

Is this an appropriate application of the design' theme, and why?

Options:

A.

Yes, because if smart meter installations include this technology then future maintenance costs could be reduced

B.

Yes, because changing the existing installation plan could bring uncertainty to the programme and should be avoided

C.

No, because reduced maintenance costs should be added to the benefits map as a new benefit of the programme

D.

No, because the possibility of reducing maintenance costs should be treated as an issue and action taken immediately

Question 19

When approval to proceed is given at the end of Defining a Programme, what does this mean?

Options:

A.

The approval authorizes the work of all projects in the first tranche of programme.

B.

The approval authorizes the SRO to proceed with the whole programme.

C.

The approval authorizes the start of the first project in the first tranche only.

D.

The approval only acknowledges that the documents developed so far are acceptable.

Question 20

Which type of cost is associated in training, moving and supporting an operational unit?

Options:

A.

Programme management cost

B.

Capital cost

C.

Business change and transition cost

D.

Benefits realization cost

Question 21

Which of the following is a Governance document?

Options:

A.

Blueprint

B.

Project Dossier

C.

Quality and assurance strategy

D.

Risk Register

Question 22

Which of following is a key attribute for a SRO?

Options:

A.

Good knowledge of project management approaches

B.

Should represent a relevant business area

C.

Have ongoing operational responsibilities

D.

Have access to and credibility with key stakeholders

Question 23

The CFO has informed the programme board that the predicted increase in electricity and gas customer numbers is too optimistic. The BCM has produced new targets based on this new information. The programme manager has updated the target operating model to reflect this.

Is this an appropriate application of the ‘align with priorities' principle, and why?

Options:

A.

Yes, because the target operating model should be revisited over time

B.

Yes, because the programme manager is the producer of the target operating model

C.

No, because this new information should be reflected in the benefit profile

D.

No, because this new information should be reflected in the benefits map

Question 24

Which is not a valid response for a threat?

Options:

A.

Avoid

B.

Enhance

C.

Accept

D.

Reduce

Question 25

POTI model is part of which governance theme?

Options:

A.

Business Case

B.

Blueprint

C.

Vision

D.

Risk and issue management

Question 26

Which of the following is a KEY attribute for a Programme Manager?

Options:

A.

Have ongoing operational responsibilities within their business area

B.

Change management skills

C.

A good knowledge of project management approaches

D.

Have access to key stakeholders

Question 27

It has been agreed with the sponsoring group that a risk review should be held before any of the new customer processes and web-based portal services are used by call centre staff to consider any risks before transition. This risk review needs to be documented appropriately.

Which role should approve the inclusion of this risk review in the relevant programme control document?

Options:

A.

Senior responsible owner

B.

Programme manager

C.

Business change manager

D.

Programme office lead

Question 28

The Department of Utilities Oversight (DOUO) is the regulating body overseeing utility companies in the region. The regulator has advised UU that they are concerned there will be a lack of competition in the industry, once UU sales are increased. UU has contacted both the DOUO and other water companies in the region to work on identifying solutions that would be practical for everyone.

Is this an appropriate application of the 'collaborate across boundaries' principle, and why?

Options:

A.

Yes, because this should ensure open and honest two-way communication with key stakeholders about the expected UU sales

B.

Yes, because this should ensure that the right stakeholders are involved in creating the right policies for future industry regulation

C.

No, because making knowledge as clear and accessible as possible is an application of the 'deal with ambiguity' principle

D.

No, because the application of the 'collaborate across boundaries' principle should focus on effective interaction between UU's internal departments

Question 29

UU has always used a linear project management methodology in the past with varying degrees of success. During the ‘design the outcomes’ process, UU has decided to trial an agile approach to deliver projects throughout Tranche 1.

Which theme is being applied to the ‘design the outcomes' process?

Options:

A.

The ‘knowledge' theme is being applied by making use of lessons from their previous agile projects

B.

The ‘decisions’ theme is being applied by coming to a conclusive decision to use an agile approach for delivery

C.

The ’structure' theme is being applied by using an agile delivery method to a complex piece of work

D.

The ‘design’ theme is being applied by deliberately designing the work to make use of an iterative approach

Question 30

Which of following Best defines capital cost?

Options:

A.

Costs associated to roles for programme management

B.

Costs of activities associated in realizing the benefits

C.

Cost of BCM and change team

D.

Cost of fixed assets

Question 31

Which of following is correct about Benefits Management?

Options:

A.

Ensures programme does right things and is aligned with strategy

B.

Ensures programme is aware of positive and negative impact it might generate

C.

Is tightly aligned to transformational flow processes

D.

All of above

Question 32

Significant changes to the customer processes have been delivered and Tranche 2 is now complete. Many engineering staff do not believe that the Training Project is needed in Tranche 3 as they feel the changes to the new customer processes are minor. The programme manager is concerned that the engineering staff may have misunderstood the extent of the changes. As a result, the programme manager noted in the end-of-tranche report for Tranche 2, that there needs to be more engagement with engineering staff during subsequent tranches.

Is this recommendation an appropriate application of the 'evaluate new information' process, and why?

Options:

A.

Yes, because the end-of-tranche report should include a list of risks to the next tranche

B.

Yes, because the end-of-tranche report should report on the effectiveness of communications

C.

No, because the end-of-tranche report should focus on the programme’s financial performance

D.

No, because the end-of-tranche report should focus on progress towards the target operating model

Question 33

Which of the following statements best defines 'MSP Principles'?

Options:

A.

Common factors of success derived from lessons learned in programmes that had both positive and negative results

B.

Allow organizations to put in place right leadership, delivery team, robust organization structures and controls

C.

Provides a route through lifecycle of a from its conception through to delivering new capability

D.

Temporary flexible organization created to coordinate, direct and oversee implementation of set of related projects

Question 34

The CFO has specified the need to calculate the Net Present Value (NPV) to demonstrate the return on investment for the programme. How should the resulting benefit be expressed?

Options:

A.

As a non-financial measure of benefit

B.

As cost savings vs budget due to HR efficiencies

C.

As growth resulting from additional sales due to unified staff contracts

D.

As a cash proxy of reduced costs resulting from increased customer satisfaction

Question 35

Which of following is input for 'managing the tranches'?

Options:

A.

Programme preparation plan

B.

Programme Brief

C.

Approval to proceed

D.

Assurance review reports

Question 36

The following statement needs to be recorded:

"The vision statement will be developed and tested in a facilitated workshop with the senior officers from each department, before final approval by the CEO."

In which section of the programme strategy should this be recorded?

Options:

A.

Governance approach

B.

Stakeholder engagement approach

C.

Design approach

D.

Decision-making approach

Question 37

Which of below sentences best defines programme management?

Options:

A.

Coordinating projects under a common umbrella

B.

Executing dependent projects with aim of realizing benefits

C.

Management of set of activities with dependencies and deadlines with aim of realizing benefits

D.

Action of carrying out coordinated organization, direction and implementation of project dossier and transformation activities to realize benefits of strategic importance

Question 38

The programme manager has produced a rough estimate of costs based on the recently completed roll-out of smart metered services to electricity and gas customers.

Is this an appropriate application of the ‘identify the programme' process, and why?

Options:

A.

Yes, because time should not be wasted creating detailed costs and budgets during the identify the programme’ process

B.

Yes, because the programme manager needs to have some understanding of the cost before agreeing to proceed (or close)

C.

No, because a detailed financial plan will be developed to understand the costs during the ‘plan progressive delivery’ process

D.

No, because the previous roll-out of smart metering services was for electricity and gas, not water, and the costs will be different

Question 39

The programme is in the ‘design the outcomes’ process for the first time. The Research and Development Project team has recommended that UU sources an imported next generation smart meter. This is an alternative to the development of the smart meter internally. The imported meter can be fully implemented before the CEO retires in three years' time. However, there is a possibility that this meter could lead to future information security risks.

Is this recommendation an appropriate application of the ‘decisions' theme, and why?

Options:

A.

Yes, because the proposed option should gain the CEO’s full support

B.

Yes, because providing a clear recommendation should bring pace and value

C.

No, because there are security risks identified with the option proposed

D.

No, because a ‘do-nothing’ option and at least two others should be provided