The Customer Processes Project has reported that the work to develop the integrated billing and accounting services is progressing according to plan. However, when the system was tested, the system performance was very slow and there are errors that were not previously identified. The programme manager is concerned about the possible impact of this inaccurate reporting.
Which type of data gathering should be improved, and why?
The programme is halfway through the first tranche. The CRO has contacted the programme manager with exciting news. They have been shown a new piece of technology which makes it easier and cheaper to service and maintain smart meters. They think that it might be possible to add this technology to future smart water meter installations without much additional cost. The programme manager has added this to the risk register.
Is this an appropriate application of the design' theme, and why?
When approval to proceed is given at the end of Defining a Programme, what does this mean?
Which type of cost is associated in training, moving and supporting an operational unit?