ITIL 4 Strategic Leader ITIL-4-DITS Updated Exam

Comprehensive and Detailed Explanation From Exact Extract:

An operating model defines how a service is delivered and supported operationally. According to ITIL 4 Leader: Digital & IT Strategy, an effective operating model includes elements such as the supporting infrastructure, the required skill sets, and the operational processes. These elements are foundational to ensuring performance, availability, security, and scalability of the service. While options A, C, and D describe product features or marketing aspects, only option B defines the core components needed to operate the service reliably and efficiently.

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. References: ITIL 4 Leader: Digital and IT Strategy, page 68-69

Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization’s vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. References: ITIL 4 Leader: Digital and IT Strategy, page 5-6

Comprehensive and Detailed Explanation From Exact Extract:

ITIL 4 emphasizes that digital and IT strategies must becontinually generated and adapteddue to the rapidly evolving technology landscape, market dynamics, and customer expectations. Unlike traditional strategies updated annually or quarterly, a continual strategy management approach allows organizations to stay agile and resilient. Option C best aligns with ITIL 4’s adaptive operating model, where strategic planning and execution are iterative and responsive to internal and external changes.