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ITIL 4 Leader: Digital & IT Strategy Exam Questions and Answers

Question 17

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

A list of vendors who will provide the components mat form the social media service

An inventory of the mam technology components that will be located at the head office data centre

Definitions of the service management toolsets needed to support the service

Descriptions of the series of steps for the work that is required to create and support the service

Question 18

Which describes business strategy?

A means of defining and communicating how an organization intends to achieve its goals

A way to stay relevant to customer needs or market dynamics as they change

A description of how the organization should be configured to provide value to customers

A model to define how the organization will be run