An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
Due to recent security issues, the finance department requires a shorter screensaver timeout. Which of the following should a technician use to accomplish this task?
A help desk technician recently installed an SSH client on a workstation in order to access remote servers. What does this enable?