MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?
A user switches from Linux to Windows and tries to migrate data using an external USB drive. Windows prompts that the device must be formatted. It works fine on Linux. What should the user do?
A customer’s laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
A user is working from home and is unable to access work files on a company laptop. Which of the following should a technician configure to fix the network access issue?