CompTIA 220-1102 Exam With Confidence Using Practice Dumps

To troubleshoot a user's computer remotely while the user is connected, the best option is Microsoft Remote Assistance (MSRA). MSRA allows the technician to view and control the user's screen with their permission, facilitating an effective troubleshooting session without disconnecting the user.

BitLocker is a Windows security feature that provides encryption for entire volumes, addressing the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned devices1. BitLocker is available on supported devices running Windows 10 or 11 Pro, Enterprise, or Education2. Windows 10 Home does not support BitLocker3, and Windows 10 Embedded is designed for specialized devices and does not offer BitLocker as a feature4. Therefore, the most appropriate Windows 10 edition for a single user who wants to encrypt a hard drive with BitLocker is Professional.

References1: BitLocker overview - Windows Security | Microsoft Learn2: Device encryption in Windows - Microsoft Support3: Can You Turn on BitLocker on Windows 10 Home?4: How to enable device encryption on Windows 10 Home

Ransomware is malicious software that encrypts files on a computer, making them inaccessible until a ransom is paid. In this case, the user was able to access the files before without issue, and no changes have been made within the company, so it is likely that the computer was infected with ransomware.