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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Certification:
Salesforce Business Analyst
Vendor:
Salesforce
Questions:
312
Last Updated:
Apr 11, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst (BA-201) Questions and Answers

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Question 1

The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.

What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

Options:

A.

Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.

B.

Review survey feedback again to better understand pain points in the existing onboarding process.

C.

Conduct individual interviews with each team member to gather more information about the existing onboarding process.

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Question 2

The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.

Which diagramming notation should the BA use for the process map?

Options:

A.

Business Process Modeling Notation (BPMN)

B.

Universal Process Notation (UPN)

C.

Unified Modeling Language (UML)

Question 3

Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.

What is another important item the BA should look for in the UAT plan?

Options:

A.

Estimated cost

B.

Timelines

C.

Process maps

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