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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Certification:
Salesforce Business Analyst
Vendor:
Salesforce
Questions:
312
Last Updated:
Mar 4, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst (BA-201) Questions and Answers

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Question 1

Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed.

How should the BA communicate with the stakeholder?

Options:

A.

Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels

B.

Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.

C.

Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.

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Question 2

When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.

How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?

Options:

A.

Analyze CSAT numbers with stakeholders to identify major pain points.

B.

Facilitate workshops with stakeholders to understand priorities.

C.

Review support team feedback survey results with stakeholders.

Question 3

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.

What is an example of a well-written user story in this scenario?

Options:

A.

As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

B.

As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

C.

As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

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