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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Vendor:
Questions:
312
Last Updated:
Apr 23, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst (BA-201) Questions and Answers

Question 1

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

Options:

A.

Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

B.

Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

C.

Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

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Question 2

A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.

Which technique should the BA use to create a compelling demo?

Options:

A.

Functional - requirements, code/configuration, run as user

B.

Storytelling - hero, challenge, helper, victory

C.

STAR method - situation, task, action, result

Question 3

When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.

How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?

Options:

A.

Analyze CSAT numbers with stakeholders to identify major pain points.

B.

Facilitate workshops with stakeholders to understand priorities.

C.

Review support team feedback survey results with stakeholders.