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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Certification:
Salesforce Business Analyst
Vendor:
Salesforce
Questions:
312
Last Updated:
Mar 20, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst (BA-201) Questions and Answers

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Question 1

The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.

What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

Options:

A.

Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.

B.

Review survey feedback again to better understand pain points in the existing onboarding process.

C.

Conduct individual interviews with each team member to gather more information about the existing onboarding process.

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Question 2

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.

What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

Options:

A.

Salesforce Optimizer

B.

Setup Audit Trail

C.

Reports and Dashboards

Question 3

The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.

Which key steps should the BA take next?

Options:

A.

Identify persona, document the current state, and purpose the future state.

B.

Document the current state, offer a survey to stakeholder, and propose the future state.

C.

Document the current state, email it to attendees with an agenda, and propose the future state.

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