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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Vendor:
Questions:
312
Last Updated:
Aug 18, 2025
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst (BA-201) Questions and Answers

Question 1

Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:

"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution."

Acceptance Criteria:

1. Add permission set

2. Users can escalate cases

3. Create fields on the Case object

4. Reports

Which best practice was ignored?

Options:

A.

The "who" of the user story is well-defined.

B.

The "why’’ of the user story is focused on user needs.

C.

The ‘’what’’ of the acceptance criteria is negotiable.

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Question 2

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.

Which step should the BA take next?

Options:

A.

Add the change request to the backlog to be prioritized for the next sprint.

B.

De-prioritize some user stones and add the change request to the current sprint.

C.

Begin working on the change request as soon as the team has capacity.

Question 3

What is the storage of the Developer Pro Sandbox?

Options:

A.

300MB

B.

200MB

C.

2GB

D.

1GB