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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Certification:
Salesforce Business Analyst
Vendor:
Salesforce
Questions:
312
Last Updated:
Apr 21, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Related Salesforce Exams

Salesforce Certified Business Analyst (BA-201) Questions and Answers

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Question 1

The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.

Why is it a best practice to establish benchmarks to evaluate existing processes?

Options:

A.

Proves processes are out of date and require a new solution

B.

Compares processes against CK’s closest competitors

C.

Shows tangible impact from changes to processes

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Question 2

The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.

What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

Options:

A.

A prototype for a specific business outcome

B.

Detailed technical documentation with annotations

C.

A story using personas to illustrate potential solutions

Question 3

As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.

What is one benefit of creating user stories that the BA can share with the executive sponsor?

Options:

A.

It defines technical specifications early in the process.

B.

It helps testers determine the most efficient way to validate solutions.

C.

It saves time when prioritizing and implementing functionality.

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