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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst Exam (BA-201)
Vendor:
Questions:
312
Last Updated:
Oct 23, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst Exam (BA-201) Questions and Answers

Question 1

Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):

Case Creation

• Case Triage

• Case Assignment

• Case Management

• Case Closure

Which key attributes should the BA look for when reviewing the process maps?

Options:

A.

Audiences, scope, inputs, outputs, and resources

B.

Cost, timeline, risks, requirements, and opportunities

C.

Case sources, types, volumes, priorities, and reasons

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Question 2

The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object. The QA team is unable to discern what needs to be tested as a result of the updated flow.

What should the business analyst review and revise to provide more clarity to the QA team?

Options:

A.

The who, what, and why of the user story

B.

The acceptance criteria of the user story

C.

The definition of done of the user story

Question 3

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.

Which step should the BA take next?

Options:

A.

Add the change request to the backlog to be prioritized for the next sprint.

B.

De-prioritize some user stones and add the change request to the current sprint.

C.

Begin working on the change request as soon as the team has capacity.