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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Vendor:
Questions:
312
Last Updated:
Apr 23, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst (BA-201) Questions and Answers

Question 1

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.

In which scenario should he business analyst recommend Kanban?

Options:

A.

Work is generally project-based and can be broken into smaller pieces.

B.

Work includes platform support requiring immediate outage handling.

C.

Work is predictable but sometimes lacks sufficient planning.

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Question 2

Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

Options:

A.

2 FA

B.

Single Sign-On

C.

Email Proof

D.

Login Link

Question 3

The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.

Which key steps should the BA take next?

Options:

A.

Identify persona, document the current state, and purpose the future state.

B.

Document the current state, offer a survey to stakeholder, and propose the future state.

C.

Document the current state, email it to attendees with an agenda, and propose the future state.