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Salesforce Certified-Business-Analyst Exam With Confidence Using Practice Dumps

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst (BA-201)
Certification:
Salesforce Business Analyst
Vendor:
Salesforce
Questions:
312
Last Updated:
Apr 22, 2026
Exam Status:
Stable
Salesforce Certified-Business-Analyst

Certified-Business-Analyst: Salesforce Business Analyst Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Business Analyst (BA-201) Questions and Answers

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Question 1

A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.

Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

Options:

A.

Demo prototype

B.

Virtual whiteboard

C.

One-on-one meetings

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Question 2

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.

Which step should the BA take next?

Options:

A.

Add the change request to the backlog to be prioritized for the next sprint.

B.

De-prioritize some user stones and add the change request to the current sprint.

C.

Begin working on the change request as soon as the team has capacity.

Question 3

The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.

Which diagramming notation should the BA use for the process map?

Options:

A.

Business Process Modeling Notation (BPMN)

B.

Universal Process Notation (UPN)

C.

Unified Modeling Language (UML)

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