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Salesforce B2B-Solution-Architect Exam With Confidence Using Practice Dumps

Exam Code:
B2B-Solution-Architect
Exam Name:
Salesforce Certified B2B Solution Architect Arch-301 Exam
Certification:
Architect Exams
Vendor:
Salesforce
Questions:
111
Last Updated:
Jul 15, 2026
Exam Status:
Stable
Salesforce B2B-Solution-Architect

B2B-Solution-Architect: Architect Exams Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified B2B Solution Architect Arch-301 Exam Questions and Answers

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Question 1

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.

What is one of the key benefits the Solution Architect should address within the context of the demo?

Options:

A.

Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.

B.

Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

C.

Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

D.

Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

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Question 2

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:

• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.

• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.

• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.

• Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.

Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

Options:

A.

Experience Cloud and Revenue Cloud forDealers to get Quotes and view Cases

B.

B2B Commerce for Dealers to get pricing and Service Cloud for Cases

C.

Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

D.

Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

Question 3

Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.

UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.

How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

Options:

A.

System of Reference

B.

System of Engagement

C.

System of Intelligence

D.

System of Record

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