Salesforce B2B-Solution-Architect Exam With Confidence Using Practice Dumps

journey mapping is a process that helps understand and improve the customer experience across different touchpoints and channels. Journey mapping can help formulatethe high-level business vision and desired business outcomes by:

• Identifying the customer segments, personas, needs, goals, and pain points
• Mapping out the current state of the customer journey across different stages and channels
• Analyzing the gaps,opportunities, and risks in the current state
• Envisioning the future state of the customer journey that meets or exceeds customer expectations
• Aligning the future state with the business objectives, value proposition, and success metrics
• Prioritizing and planning the initiatives and solutions that will enable the future state

 a reference architecture diagram is a document that shows the high-level view of the customer’s current infrastructure, including the systems, applications, data sources, integrations, and security layers. A reference architecture diagram also indicates which system is the system of record for each data entity and how data flows between systems.

A reference architecture diagram is useful for a Solution Architect to get an overview of the customer’s current infrastructure so they can begin the first phase of the digital transformation. A reference architecture diagram can help identify gaps, risks, dependencies, and opportunities for improvement in the existing landscape. It can also serve as a baseline for designing future state solutions that leverage Salesforce products and features.

For UC's requirements, mastering Product and Pricing data in CPQ is optimal due to CPQ's robust pricing and discounting capabilities, which align with UC's goal to expand its catalog and utilize advanced discounting. Integrating this data into B2B Commerce via Apex ensures seamless data flow and real-time updates, essential for maintaining consistent product information across platforms. Middleware integration with the ERP facilitates complex data synchronization and process orchestration, handling diverse data formats and protocols, thus supporting the end-to-end order fulfillment process efficiently.