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Pass Field-Service-Consultant Exam Guide

Salesforce Certified Field Service Consultant (SP25) Questions and Answers

Question 37

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.

Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?

Choose 2 answers

Options:

A.

Set the Service Appointment to Dispatch in Field Service Settings.

B.

Enable Drip Feed Dispatching in Field Service Settings.

C.

Set the Number of Services to Drip Feed on the Service Territory.

D.

Enable Sharing of Dispatched Service Appointments.

Question 38

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

Options:

A.

Service Territories

B.

Service Territory Members

C.

Service Appointments

D.

Accounts

Question 39

Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.

In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

Options:

A.

Field Service Lightning Mobile License

B.

Field Service Lightning Admin Permissions

C.

Field Service Lightning Scheduling License

D.

Field Service Lightning Standard Permissions

Question 40

Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Options:

A.

Create a Shipment and a Product request line item.

B.

Create a Product Consumed and a Produc request line item.

C.

Create a Product Request and a Product request line item.

D.

Create a Work Order Line Item and a Product request line item.