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Field Service Lightning program Field-Service-Consultant Dumps PDF

Salesforce Certified Field Service Consultant (SP25) Questions and Answers

Question 33

Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on

related object records?

Options:

A.

Resource Availability

B.

Extended Match

C.

Required Resource

D.

Match Field

Question 34

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.

How can this be configured?

Options:

A.

Include the Match Territory WorkRule in the Scheduling Policy.

B.

Include the Resource Availability Work Rule in the Scheduling Policy.

C.

Mark the Service Territory's Resources as Required on the Service Appointments.

D.

Ensure the Resource's Address is in the same Territory as the Service Appointments.

Question 35

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

Options:

A.

Actual Start, Actual End

B.

Arrival Window Start, Arrival Window End

C.

Scheduled Start, Scheduled End

D.

Earliest Start Permitted, Due Date

Question 36

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options:

A.

Enable Drip-feed to dispatchthe next appointments.

B.

Shuffle daily work manually via the Gantt.

C.

Leverage Resource Schedule Optimization.

D.

Configure the Auto Dispatch scheduled job.