Ace Your Field-Service-Consultant Field Service Lightning program Exam

These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References: &type=5

This option should be recommended to control the technicians’ view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. References: &type=5

A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required for a work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References: &type=5 &type=5 &type=5 &type=5

This option allows recording the required work for each component separately, and tracking the status and progress of each Work Order Line Item. References: &type=5